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Scottish Power. FIT payment not received.
Scottish Power have sent their customary letter to say how much my FIT payment is for the last quarter. However they have not paid it into my bank account. Normally I get the payment a week or two before the letter. Problem is (as ever) I cannot contact them to sort things out. Their HELP chat only deals with those having…
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IHD electricity usage 1/1000th of what is should be
My IHD from British Gas is showing my daily electricity usage as 1/1000th of what is actually is as in it says I used typically 0.015kWh of electricity per day when it should be 15kWh. Unfortunately I am billed for the 15kWh. I have tried another IHD from Glowmarkt and it has the same issue and on discussing the issue with…
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Credit rating - Late payment to Shell energy 3 months after account was closed
Has anybody had issues with non or late payments when Shell energy changed to Octopus energy? As I am re-mortgaging, I have just checked my credit rating. I was shocked to find a non/missing payment to Shell energy in February 2024 (I actually transferred to Octopus energy in Nov/Dec 2023, just before they announced the…
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Eon Next Loyalty 12 month v 4
I received an email invite to sign up to a new tariff on 9th April. I was on Next Fix 12 month v11 ending in August. My DD was reducing to £163 as I was paying more than using. The new 12 month fix quoted £138.23 which seemed good and I signed up. Had also compared the 24 month deal. A few days later, noticed Dd still not…
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The Energy Ombudsman's Compensation System
Hello Everyone, I thought it would be beneficial to shed some light on the Energy Ombudsman's approach to awarding compensation, especially for those who may be seeking resolution for their disputes through them. Firstly, the Energy Ombudsman often states that they compare your case to other cases to determine the amount…
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Small Business Energy help for broker scams
Hoping someone can help! We have a small business with two electric meters. One contract is up on 31/3/24 and a third party broker (Northern Gas & Power) have got us in to contract to sign back up with the currently supplier (Engie) but at a rate of 60ppkw for over 3 years. This is on a blend and extend contract so in…
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Can a Smart meter be installed flat (horizontally)?
I want a Smart meter but have limited space and a Smart electricity meter + comms device won't fit vertically on the wall, but it could do if it was laid flat. Is that allowed? I have contacted my provider's 3 times but can't get an answer.
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British Gas DDM increase
HELP! My B.Gas electricity usage is pretty static, not using electric for heating or cooking. At the end of February I was £107 in credit with a monthly DDM of £35. Yesterday I received an email from B.Gas stating that from May my DDM was increasing to £90 per month! So I asked B.Gas why? I have spoken to two 'customer…
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Government Energy Saving Scheme -E-ON Next
What happened if the tenant moved out on 16 January 2023 part way through the month? E-ON Next have reversed the £67 back onto the account leaving a balance in debit of £67.00. They are demanding a repayment one year on, no notification was received it was outstanding for 12 months. Would it be the tenant who held the…
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MSE Guide - Electric vehicle energy tariffs
Hi all, We have new Electric vehicle energy tariffs guide, and we'd love to hear your feedback. If you haven’t already, join the forum to reply. Thanks for your help, MSE Andrew
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E.on billing us for 1.8K elec despite only have a prepaid meter??? Help
We have recently moved house and as is expected we closed our account with E.on as it was a pre pay and our new house has a different supplier. We have now recieved a bill for 1.8K for electricity used from 2021 until February 2024. We were tenants and the meter failed so a new meter was installed by E.on on the 21st March…
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Eon standing charge help needed please
When we moved in to our house in December 2006, we were told by the previous owner (an electrician) that there had originally been under floor heating which had a separate meter to the general electric meter. When the under floor heating was removed, the meter was disconnected. When we moved in we made enquiries about…
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Exit EDF early
Does anybody have any experience of switching tariff with EDF early within the 49 period? They advised that my Total Fix May 24 was well within the 49 days now so I could switch with no fee so I've just switched to their standard variable. However they are now trying to tell me that changing to the standard variable will…
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Electricity contracts tied in or not?
We were talked into signing a 3 year fixed electricity contract with British Gas Lite the brokers (Great Annual Savings) have since gone out of business. We were signed up in November 2022 but our first contract (we have 6 meters) didn't start until June 2023, I wanted to try and either renegotiate our terms or find a way…
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Install gas or electric in flat
I have just purchased a flat and don't know, what is the best route to go down regarding heating. At the moment there are storage heaters( old ones) in the bedroom and lounge and a gas boiler to heat the water. The gas boiler needs replacing anyway. What would our best option be replace the boiler like for like and buy…
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Home Energy.
Has anyone any information on the above company. I am thinking of changing energy to them as on the Cheap Energy Clubs website it is £184 cheaper per annum for me.You need to look at all suppliers on the CEC website to get comparisons not what they can switch you to.
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octopus tracker
Morning everyone, just wondering if anyone has advice on weather to switch to Octopus Tracker? im with Octopus now on a fixed loyalty tarriff but wondering if i can save any more. Elec .2485/48.66sc use 2700 a year and gas .0579/27.47sc use 7600 a year. Looking on the web page says tracker rates are 13.32/53.94sc and…
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Cant access edf
Morning.cant log into edf just shows blank page.anybody else having problems at all 🙂thanks
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Are Fuse Energy, really the cheapest ectricity variable tariff on the market?
I see they are a fairly new company, but they claim to be the cheapest variable electricity provider but wanted to hear from their customers to see if this is consistently the case? Also, any feedback on their customer service would be appreciated Thanks
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Edf gas smart reader error?
I’m not sure what is going on with my gas bill. Has anyone experienced a discrepancy between the daily usages and the actual meter reading. Apparently according to the readings I used 3081 kWh gas in 2 weeks in march?!? In the energy hub it says I used 1878 kWh in the whole month. all I read online is how accurate smart…