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Faulty Arc'teryx Jacket
After wearing a brand new winter Down Parka {£1350.00} for a handful of days I noticed marks appearing on the collar {collar only}. It seems like a fabric fault... - I got in touch with the London store immediately by phone, followed by email with photos. They replied {after 1 week....} that since I had worn the new jacket…
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Phone smart / plan.com phone contract scam
Hi there, my partner received a call on Thursday from someone claiming to be from o2 asking them if they wanted to upgrade their phone contract. My partner suspicious but the caller managed to convince them they were from o2 and since my partner was near the end of their contract they gave them their PAC code, name, DoB…
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Worktop not fit for purpose
Hi, I bought a pretty expensive kitchen from Howdens and am generally happy, certainly with the cabinets; however, the worktop, which is a plain white laminate, is just awful and I feel that it is not really fit for purpose, but am not sure of my rights... When I picked it out, the sales guy made no mention of the possible…
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Argos recycle policy
Has anyone had experience of Argos recycle policy? I had a problem in an Argos store today when i bought a new electric kettle and wanted to return my old one for recycling. I thought I had read and understood their recycle policy, but was told I had misunderstood and refused to accept the old kettle for recycling. This is…
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Consumer Rights with a Faulty TV
I purchased a TV from a big online retailer and noticed that it kept crashing when opening apps and the network kept disconnecting from it. I raised this to the retailer just after 30 days of the purchase and they advised I would have contact the manufacturer to arrange repair as it is no longer their problem. Long story…
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Do we have to exchange refund/phone for customer?
Hi all, Coming at this from a different angle from normal, I work for a major UK phone shop, had a customer come in recently who bought an iphone (on contract) from us in October 2022, he claims since the iOS 17.4 update the phone wont work (I was off so didn't witness this), he says he took the phone to apple who said…
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Garnier poor customer service - next steps?
Hi All, I thought I'd try colouring my hair at home, so bought a Garnier product. When I then went on their site to check what it recommended, I uploaded a photo and it showed that the product I had bought would turn my hair red (I wanted blonde), so I returned that and got the one that showed it would turn my hair blonde.…
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Boiler insurance
AVOID AVOID AVOID. Had appointment for Thursday 4th Jan 2024 between 8-6. Stayed off work didn't turn up. Rang Friday morning put through to some lady who said engineer on his way now he's 2 minutes away. Raced home didn't show up checked cctv no one been. Rang again Saturday fuming got an appointment for Sunday again…
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Meal Prep company - Diets2go/Bozu - Issues
Hello, I need some help if I can. I used diets2go a few weeks ago, but changed to someone else. I had a salesman call me to entice me back, selling me the dream and got me signed up. I am no longer in the position to pay the prices they want and wish to cancel. However, to cancel, I have to send them an email. Which I have…
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Dealings with Are You Owed Money ltd
Hi, Hope someone can offer advice. We are in dispute with a builder who we believe is overcharging for work he did for us. Without going into too much detail – he quoted for a job (inc materials too on quote) and then we proceed to go ahead. We need to expand the project by a bit more and he said dont worry it'll cost a…
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Overcharged; reclaiming the money
I was overcharged in a shop. I've been in contact, and they've agreed to repay me. However, they want all of my card details; the number, the expiry, the security code. How can I do this without putting my banking at risk? They said transfer isn't an option, as it has to go through the till. I did ask about a cheque, and…
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14 day cooling off period on digital content / have i waived the right?
I signed up to a digital coaching subscription yesterday and paid an upfront fee followed by a monthly subscription for 6 months. I want to withdraw and cancel this within the 14 days cooling off. When I look at the contract terms it says as I downloaded the app and accessed it I have waived the right to the 14 days. At…
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Refund for pre-ordered bank card?
Good afternoon, I am a member of an online finance platform (UK based), whereby you top up your account with funds, then receive upto 9% cashback on purchases when their card is used. Several months ago in late 2023, the platform opened up pre-orders for a "metal card" variant which would allow the user to obtain enhanced…
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Ted Baker falls into administration – your shopping, refund and gift card rights explained
Fashion retailer Ted Baker has fallen into administration, putting the future of its 46 UK stores in doubt. While there's no change for shoppers right now, the administration could affect your consumer rights going forward. Ted Baker falls into administration – your shopping, refund and gift card rights explained If you…
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HP Envy hinge problem
I have had my hp envy for just over 2 years. It is 4 months out of warranty and the hinge snapped resulting in cracking the screen when I went to shut the lid. I am wanting to know where I stand regarding consumer rights act as the product has not lasted a reasonable length of time ? I hardly use it so only light use over…
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Download festival and Allianz Protection not honoring their insurance.
My wife has purchased a 5 day arena access ticket and 5 day accessible camping ticket for this years Download festival, including paying for the optional cancellation insurance. She has just had an emergency MRI and the results came through and her condition hasdeteriorated quickly and probably going to need surgery on her…
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DISCLAIMERS
Does a ‘disclaimer’ printed on the back of a cereal box warning of fruit ‘pits’ finding their may in the box sufficient protection of manufacturer’s liability? I bit on one eating the cereal and broke my tooth which now needs root canal (where feasible) or extraction/implant. I didn’t see the small print on the box. Is…
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Now TV illegally set up a membership twice and took money from my account.
I have to know where to go from here basically I'm lost. I have noticed Now TV have set up a membership in my name and took payment from my account for the second time in two years. This time I had new card details that I have no idea how they managed to get. I contacted them and they said someone set it up and had my…
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BT Openreach
Hi! Is Openreach regulated by an Ombudsman that I contact? One of their Engineers has damaged my property, BT won't get involved and Openreach are not responding to any of my e-mails. I really would like to avoid instructing a solicitor but may be my only option? Thanks in advance for any advice.
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Oak Furnitureland - faulty furniture - replacement wanted
Hi all, I'd be grateful for any advise on this, even if I'm not going to like it! We ordered some "solid hardwood" bedroom furniture from Oak Furnitureland (OFL) in Jan 2023 - 4 matching items: 2 x bedside tables, tallboy & chest of drawers, plus their "5
year accidental and structural protection" and the order came with a…