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British gas/Scottish power
Right, I have been with Scottish power for 2 1/2 years, this feburary British gas took it upon themselves to switch me from my current provider, I only found out when had email saying sorry your leaving from Scottish power, so got on the phone and said I haven't made a switch what's going on, Scottish power said no worries…
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OVO ONE YEAR FIX (LOYALTY)
There are two one year fix’s quoted in ‘Martins’ table…..as a long standing OVO customer the one I am attracted to is the ‘loyalty’ one….slightly cheaper than the other, but importantly allows for changing to another fix (in house) without fees….however when logging in I only seem to find the simple single one year fix and…
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British Gas DDM increase
HELP! My B.Gas electricity usage is pretty static, not using electric for heating or cooking. At the end of February I was £107 in credit with a monthly DDM of £35. Yesterday I received an email from B.Gas stating that from May my DDM was increasing to £90 per month! So I asked B.Gas why? I have spoken to two 'customer…
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How Long to Wait When Meter Usage Data Not Being Sent?
I've only had my smart meter for a few months, but I've noticed no data has been sent to my supplier (or seen on Loop/Hugo or n3rgy/Guy Lipman site) since around 3am yesterday morning (so over 30 hours ago). This is for both gas (EDF) and electricity (Octopus). Usage data is showing on my IHD for both. At what point should…
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Electricity Bill Estimate vs Actual discrepancy?
I hadn't taken a meter reading for quite a while due to cancer and not being in the property. I received a bill for £950 based on estimated readings over 7months. I paid £450 and a few days later submitted a meter reading of 337 units more than the actual reading. This, spread over the last months of estimated reading…
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EDF Smart Meters Problem in Sending or Reading Data
On the EDF website Smart Hub I can see daily readings for gas and leccy, bar charts and everything. However, there is a message which says readings haven't been read since 12th March (leccy, had to give their my own reading) and 12th April (gas). So they are getting the data but are not able to process it in order to…
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MSE Guide - Electric vehicle energy tariffs
Hi all, We have new Electric vehicle energy tariffs guide, and we'd love to hear your feedback. If you haven’t already, join the forum to reply. Thanks for your help, MSE Andrew
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Octopus - Monthly Direct Debit Query.
I have recently been migrated to Octopus, no major issues to date. However, a small concern is niggling me. I pay my bill by monthly direct debit in full, upon receipt of the bill. My last bill arrived late March, and was paid in early April via DD.I On April 01 new tariffs were introduced, and in line with consumer…
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People's Energy - Share holder claim
so , i have received an email which a previous thread has confirmed was sent from a legitimate source with reference to People's Energy .."According to our records, you became a customer of People's Energy after the Data Breach. We are now writing to you (and other Former Customers who became customers after the Data…
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Octopus Energy failing to refund credit balance
At the start of April I submitted a meter reading and requested a refund of my credit balance still leaving a £100 credit balance. Octopus stated I will receive it in 7 days. Octopus Energy have failed to refund after 3 weeks and just say it is processing. In the meantime they have taken a further £100. Did Ofgem not…
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Issue with British Gas bill under old billing system, can't get it fixed on new billing system!
For context my parents do not speak English and aren't very tech literate, so I often times can only help them with bills (e.g. pay or dispute) once they themselves know the issue exists and check their emails. They had a bill for November 2023 that they only told me about in January 2024 from British Gas, but they said it…
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Gas Meter Still Increasing Whilst Gas Isolated (Siemens/Landis+Gyr E6S)
Hi, I'll try to keep this short but can provide more details if required. Setup: my house has a Gas boiler and a Gas fire. My gas meter is old: Landis + Gyr E6S. It is not a smart meter. My boiler is Worcester Greenstar 42CDi serving underfloor heating downstairs, radiators upstairs and domestic hot water. In August last…
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Removal of gas meter
I am getting a ASHP installed in the next few months so will no longer need the gas supply. I am currently with Octopus for Electricity and EDF for Gas. Octopus currently remove gas meters for no charge, where as EDF charge £80. My EDF account is currently £170 in credit, last bill was for £38 at the start of April and am…
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SMART METER
Currently in the middle of a smart meter saga with British Gas so thought I would post some of my "learnings" Story is: Have totally revamped my energy supply (panels, battery, ashp) and wanting to get best tariffs needed to have a smart meter installed. Installation occurred 16th Feb, engineer confirmed working on the day…
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Exit fee if moving to same suppliers new tariff
Electric only with EonNext I'm currently on the Next Loyalty Fixed v4 paying 29.3 per kWh and 47.94 per day I know if I change supplier there is an exit fee, but is there also an exit fee if moving to one of their other tariffs?
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Night and day rates wrong way round
My energy company have my night time rates and day time rates the wrong way round, I thought they would pick it up when I told them they were entering them on the wrong side. I had to send pictures of my meter readings day & night a number of times,eventually they recalculated the bill and at one time I was £15000 in…
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Advice needed
I'm with Octopus Energy (from when they took over Shell a few months ago), just received last month's bill and they have entered a meter reading incorrectly and added £1700 to this months bill. I've emailed them 3/4 times to get this corrected and I've been met with just total incompetence to the point I am absolutely…
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Energy news in general
For GENERAL observations and information not related to specific suppliers.
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British Gas won't accept complaint
Last year I had a complaint with British Gas over their provision of my services and delays in having meters working correctly. This was resolved via the ombudsman and all has been well since October. I am on the EV tariff with cheap electric midnight to 5am. My January bill shows 0 overnight usage. I have been charging my…
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E.on next final bill warning
recently I switched the energy from eon next to other engergy company. A three weeks later, I got eon next a gas bill said I paid less for the last two years totally 1500 pounds. But the last two years, i submitted readings every month and according to the smart meter reading to paid the fee every month. I told the company…