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Praise for Railcard Helpline
I just purchased a replacement Railcard online and having gone through all the right steps, when I downloaded it had a blank space where the photo should be and I need it for travel in 2 days time. I was able to speak them - a real person, not a chatbot - and email my photo through, they added it and it was sorted out in…
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Google's New Crackdown - Good News For Martin!
I was pleased to see Google's new rule regarding ad misrepresentation and people falsely claiming to be famous people. https://www.wordtracker.com/blog/ppc/google-cracks-down-on-misrepresentation-in-ads I was always seeing fake ads of Richard Branson endorsing bitcoin and Martin Lewis recommending you part with your money…
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Disgraceful response from Facebook regarding deep fake advert involving Martin
I really do hope that one of your team reads this and shows it to
Martin.....and that you take it up with Meta/ Facebook and demand some
answers. A few days ago I saw an advert on Facebook which was obviously a deep
fake one showing Martin speaking and also introducing Elon Musk.. It
was obvious (to me) that it was a fake…
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Scam operating as www.mymanuals.net operated by Squirrel Web Ltd registered in Dublin
Please read all the reviews on trust pilot about "mymanual.net" .I was looking for a manual for my TV. "mymanuals.net" came up first when I seached on Google .I did a search on the site and they said they had the manual to download .It was £1.49 or I could get monthly access to it for for £4.95.I tried to pay but it would…
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EDF Energy - Smart Gas Meters Not Suitable for Purpose?
I recently (after many months of trying) had my Smets 1 smart meters upgraded to Smets 2 by EDF. I'm grateful for this. The Smets 1 meters were installed by a previous supplier (British Gas) after I expressly asked them not to fit the meters unless they were Smets 2. After the new meters were installed by EDF, I discovered…
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Marks Electrical extremely poor if anything goes wrong.
Ordered a damaged washing machine at reduced price. Delivery spot on with about 9 emails sent by them. On arrival everything went smoothly. Once I had unwrapped the many, many layers of bubble wrap as it was sold without original packaging that's when you find what their after sales service is really like! The machine had…
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247Home Rescue
I have tried to cancel my contract with this company which was taken out in March 2018. There service was poor and always geared to buying a knew central heating system. They refuse to cancel the contract and keep trying to reinstate the direct debit. We informed them in March, as the contract was from April to April. They…
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Toothpaste prices and whitening claims
Not a vent per se but an observation of the fairly recent and rapid doubling in the big name toothpaste prices. (From £2 to £4.50 is quite a leap). Noticed it a few weeks ago in Boots, Superdrug, supermarket. Surely this can't be linked to the Ukraine conflict??? Also ticked of by the fake claims that toothpaste will…
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HMRC got the tax wrong on my new State Pension
I'm raising this because I think it might affect everyone receiving the New State Pension for the first time. My pension started in Jan 2023, and HMRC rightly included it in my taxable income for the year to 5 April 2023 - but I recently spotted that the figure was overstated by £450. When I looked at it, I could see why.…
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Amazon refusing to refund on a phone that wasn't in a parcel
Hi, I'm new to the forums but have joined to get people's opinions and to find out if they've had similar experiences. My son bought a phone from Amazon last week. It arrived, the courier was given the security code and my son was given the parcel. The parcel was in one of the Amazon cardboard envelopes that had not, as…
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Am I being unfair to Lakeland?
I welcome any constructive criticism because I am not sure if I am being unfair to Lakeland. I received a mini booklet in the post which included, as part of the booklet itself, a page of date limited money off tokens. I was unable to use the first 20% off token as I had other bills to pay at that time but I wanted to use…
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Online scam - imitation website
Hello. Please don't judge me, I am aware that I have been very stupid and am beating myself up for it. I was tricked into thinking a Facebook ad was legitimately for The Perfume Shop and ordered some goods....Low and behold my bank statement proved it was not The Perfume Shop, it's a scam site posing as The Perfume Shop. I…
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The Range and Wilko
At what point does ordering from a company that fails to deliver on dispatch times almost become a scam? Pre-ordered from The Range on a bed in November and they took the money with a delivery time of 5th January, however as the time drew nearer the delivery date was almost slipping by a day every day. After a couple of…
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Neighbour snoring
Hi all , I am at the end of my tether , bought a 1st floor flat , I have not been able to use the main bedroom at all due to neighbour below snoring , my adult sons have each tried and either can’t get to sleep or are woken up , the last straw is finding my son sleeping on the floor in the kitchen . when the neighbour is…
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Gold / jewellery bank scam
It appears the "give your money to us fake police" scam has been updated:https://www.express.co.uk/finance/personalfinance/1866600/hsbc-scam-warning-gold-jewellery Please don't fall for anythinglike this folks. If your bank rings you on any pretext, thank them then put the phone down, and call them on a different line (or…
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Driving Licence Renewal
Hi I need to renew my Driving Licence. My Passport had expired also so I renewed that first, got a photo taken at a local photo shop with a code to input on the passport site. it went great and only took a week. a week or so later I've then gone to renew my driving licence under the impression they would use my passport…
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Praise for outcome re Complaint to Octopus Energy.
https://forums.moneysavingexpert.com/discussion/6500618/octopus-energy-customer-service I had become really quite stressed and upset but was so relieved when my complaint was upheld and Octopus Energy apologized. Although I did not ask for financial compensation Octopus Energy also paid £20 into my account. I was satisfied…
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TOOTH EXTRACTION - V - SKY
Hi all, I just had to post this, because I have just had the most laughable and painful experience, ever, with SKY. Not to mention wasting 30 minutes of my life. I have, what 'they' call, ultrafast fibre 145Mbs to the property. Trust me, it is by no means fast and I have 'never' had 145 download in the 2 years of being…
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Boots Advantage
Thanks for the warning but I didn’t know they could rob all the points if they weren’t used. I just found my £15 worth of Boots points were stolen in 2021 as I haven’t shopped at Boots since 2019! I could never use the points anyway because I never bought Boots branded products; so I guess it’s no loss. I have cut up the…
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Annoying Pot Noodle Ad
The new ad with the woman noisily slurping a pot noodle just makes me cringe every time it’s on Vent over