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Openreach sending a final reminder for a bill already paid
Hi After some advice reference a bill we paid back in September 2022 for a kerb to be dropped where there was an Openreach box. This was paid in full in sept 22, yet I’ve just received a final demand for this invoice. Theres no contact number to discuss, name, address and cost is correct. I have an email from their…
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Poor internet using a 3rd party sim card
Just curous, does anyone else experience poorer internet connection and browsing using their 3rd party sim? I have noticed that despite being on the same network as me my colleague who pays Vodafone directly connects and is able to browse no issues. Even experimented -I often get disconnected and end up struggling to…
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Fee free termination of BT contract
Since digital switchover BT are not providing me with service that I am paying for. Numerous calls and an engineer visit since 18 December 2023 have not managed to rectify faulty. The engineer has confirmed the fault but stated he was unable to rectify it and agreed to escalate matter. Two complaints have been submitted…
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MSE News: Chancellor to investigate inflation-busting mobile and broadband price hikes
The Chancellor Jeremy Hunt has committed to investigating mid-contract, above-inflation mobile and broadband price hikes. In an interview with MoneySavingExpert.com founder Martin Lewis, Mr Hunt said he would write to the competition and markets watchdog and "get to the bottom of it". Read the full story: ''Terrible'…
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Can i get a qr code for 30 days with O2 .
I have a top up pay as you go O2 phone i use for emergencies . My wife has a full mobile contract . The complex we use in florida is changing from a driving license entry requirement to a qr code . Can i get a 30 day contract with O2 and use it to get in the security gate . We are only going for the month .
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How can I keep my number?
I'm currently with three and my contract has run out. The new deal I want is through fonehouse but with three. Three won't honour it directly. How do i go about getting the new contract through fonehouse but keeping my number?
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Call centre insider tips 📞
Have you ever worked in a call centre, dealing with customers' queries? What are your tips for callers that'll get them the best service and deals? If possible, let us know which company you work/ed for too. Thanks.
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IPhones 11, XS and SE(2020)
Looking to upgrade my 7 and partners Motorola and wondered about users experiences of any of the above. We’re not streamers or prolific photographers just using our mobiles for the basics really, so intend to buy refurbished. All are of similar price (around £250) and depending upon which review you read, seem to be of…
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Wrong phone sent
Hello I got sent the wrong phone with the carphone warehouse.i noticed it within a week and phoned them.this was in November the 11when it arrived.i have phones them at least six times since, Promised they wood look into it and give me a response.not one single phone call off them.a cheaper phone arrived without the 5g.two…
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Parents' BT package deal - want to have a rant and ask a question
This is a long rant - so just skip to the end if you just want to help with the question! I have just found out that my stepdad has signed up to a BT package that is really unsuited to their needs. Background: Mum is 92 and has dementia - still early stages but can no longer deal with money matters. Stepdad is only 77 but…
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Landline for elderly
My mother has a landline from BT that looks like this first one . Unfortunately she is recently widowed and is finding it too complicated to make calls. I would like to get her something like the second one. but am not sure if it is compatible and how it would fit with the BT service. Do I just unplug the current phone and…
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Tesco mobile
On Friday 29th December 2023, I visited Tesco mobile . My intention was to open a contract on two mobile phones. . However, each time they tried to progress the order, a computer error stated there was a sentinel error. On two occasions, the enquiry was deferred for further information. On both, they were told the purchase…
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Receive calls/text abroad
Have Huawei p60 not able to receive or send text/calls while in France? - have pay as you go on Asda (Vodafone) only use WI-FI - so don’t need data roaming can anyone explain if I need to turn something ON in settings maybe? Thanks in advance
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Simple internet / wifi radio recommendation?
Can anyone recommend please, a VERY simple and easy to use internet radio for our use in the kitchen? Ideally, battery operated / re-chargeable so that it retains it's wifi connection and scanned stations but not plugged into the mains 24/7. Sounds quality and looks are somewhat secondary desires. I'd rather not use my…
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Box to replace Sky Q
I've ended my Sky Q service, the contract ended today.The box is still here, pending Sky sending me the return packaging, and will receive the free-to-air channels but the subscription ones and apps don't work; that is as expected. I'd like to have something to put in ints place to receive & record via terrestrial,…
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Virgin media Contract change
I am out of contract with Virgin media, previous contact was £45 a month, after a lot of going back and forth they are offering me the same package @ £67 however there are lots of things on the current contract that I do not need but they will only offer me the deal if its a like for like switch and I cannot remove…
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Now TV Sports offer cancellation terms
My Now TV account has an offer of "6 Months of Sports for £21 per month....Cancel anytime". Since there are a couple of football games that I want to watch between now and the end of January I was planning to accept the offer, then cancel when I've watched the last of those games in January. However...I notice in the…
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Samsung TV - numerous failed repair attempts and now damage caused by the repairer
I purchased a TV directly from Samsung. This TV developed screen defects with a section of the screen going dim, it was repaired numerous times by their approved repairer but each repair had screen defects or damage when delivered back. I quoted my consumer rights to Samsung as I purchased the TV directly and they…
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Discrimination from Sky sales team and how to get a resolution
I hope someone can help me, as I've been pushed through pillar to post and can't get Sky to do something. Today I received a call from Sky sales team at 13:40 today and had the misfortune to suffer discriminatory behaviour and illegal behaviour.I was called re being a loyal customer and to discuss a deal. When I explained…
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Virgin media dispute
Hello everyone, I'm hoping for a bit of advice regarding a Virgin Media dispute. I've had broadband with them for sometime and recently moved house. When we moved I transferred over my existing contact to my new home. Or at least I thought I did. We continued to use their service in our new home but last month I noticed a…