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Consumer rights successes
This is a space to let us know about your consumer rights successes. Did you manage to get a situation satisfactorily resolved? Tell us how you did it.
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New to the Consumer Rights board? Start here
💬 Handy Forum threads from this board: * How best to post a query on consumer rights * Useful links, resources and FAQs * Quick questions on consumer rights * Do shops have to sell at the advertised price? 🗣Relevant content from MoneySavingExpert.com: * Consumer rights * Section 75 refunds * Visa, Mastercard & Amex…
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Brook + Wilde Mattress has become faulty; Independent assessment?
Hello! I bought a mattress from Brook + Wilde in June 2021 which developed a fault. Raised
this with the company in November 2022. Company confirmed there
was a manufacturing fault and a replacement was received January
2023 (this fault was determined by brook + wilde based purely on photos I sent). I believe the same…
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Return of furniture. Must I pay carriage?
Hello. Apologies for the long post but I find it's better than annoying everyone by drip-feeding or obliging you to ask me questions, so here goes: I am a disabled old age pensioner lady with a medical condition that has caused me to become very heavy especially in the hips and legs. (Through no fault of my own, I would…
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Refund from Online Retailer
Hi, I was just wondering if you could offer some advice or point me in the right direction please? My son made a purchase online but changed his mind once he had received the goods.He received them on the Friday and emailed the company on the Monday requesting a refund.Initially the company tried to claim "all sales were…
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Full Refund Inc. Shipping On Out of Stock Item?
Hi, I recently bought a couple of items online. I was emailed by the company to say one of the items was out of stock and I could either order an alternative or have a refund. I requested a refund and received one but not for the full amount including shipping, just for the cost of the item. The online store sells items…
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Retailer and manufacturer not honouring 5 year parts and labour guarantee on appliance
I purchased a Montpellier fridge which was delivered in August 2020. The fridge was sold with a 5 year parts and labour guarantee. After just over 3.5 years of use, the fridge has stopped working. I contacted the manufacturer to come check. They sent an engineer who assessed and due to a gas leak for unknown/non-obvious…
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Amazon vs manufacturer warranty..
Hi i I bought a wifi mesh router from Amazon and it has failed after 34 months. The manufacturer offers a warranty of 36 months but Amazon are only offering a 24 month warranty and as I am outside of that period, will not offer replacement or refund, suggesting I deal with the manufacturer directly. The manufacturer (Asus)…
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Mis-Sold Terminal Card Machine (The Red Wood Group)
I wouldn't recommended The Red Wood Group have just done so many errors.
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Argos, click and collect. Distance sale or not?
I won’t get into all the details at the moment, and will try to keep it short and precise. If an iPhone was purchased online on the argos website, paid for in full at that time and then just collected from the store the following day, would that be classed as a distance sale? Should I be provided a refund if it was within…
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Can I ask for refund of college course fee over an undisclosed requirement?
I've signed up for a part time art course in a local college. I've just had an email letting me know materials to bring to the first class and with a 'health and safety sheet' attached. When I read the sheet, it was a page of Covid era rules, about social distancing and hand sanitising. The problem is that it is…
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Dentist won’t refund my deposit, even though I cancelled with in the time
My dentist policy on their website specifically states, “Patients are required to give at least 48 business hours’ notice to cancel an appointment. Deposits are fully refundable with sufficient notice as stated above.” I fall in line of this as I am cancelling 5days before the scheduled appointment and they are making up…
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How Strictly Worded Does a Pre-Court Letter Have to Be
I am on the point of submitting a Claim in the Small Claims Court (not MCOL) but I want to be sure that it doesn't get thrown out because my email to the Defendant is not worded exactly like the template letter I was sent by the CAB. I have formally and explicitly rejected the product after 30 days, as being mis-sold,…
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Shark Vacuum Model IWI1511UK
Bought a Detect Pro cordless model direct from Shark 15/11/2023. Its had light use as also have another vac for upstairs. I've noticed a build up of dust and debris in an inaccessible part of the cannister. Shark customer services say it doesnt affect suction but it looks unpleasant and I'm concerned it could turn mouldy.…
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Small claims victory - Advise needed - When to send the Bailiffs
Hi All My first post. I recently made a successful online small claim against a sizeable car hire company. They failed to offer a defence and a CCJ has been issued against them by the County Court stating that they must pay me the full amount. This was 10 weeks ago and nothing has been acknowledged or any money yet…
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Faulty office chair consumer rights
Purchased an office chair in October 2019. In June 2020, I contacted the retailer because the piston wouldn’t keep the chair up. They said I could return the product to a store before October 2020 and receive a full refund. I explained I was unable to get to store currently and may not be able to then either due to being…
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Partial refund advice
Hi I am potentially seeking a refund for a product that I purchased about 10 months ago. It broke after 5 months and went for repair and has now broken again. To cut a long story short I suspect they may be difficult with me asking for a refund, they've already advised that only a repair or partial refund is on the cards.…
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Return of a faulty second hand part
I purchased a part from a large used car parts supplier and it turned out to be faulty. The part cost £600 and the supplier is trying to say that I'll incur a handling charge to return it. As far as I'm aware this is not allowed. There's a letter on the Which website that you can send in response to that. The part was…
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Carpet supplied didn't fit
Recently bought carpet for my stairs and landing. The company sent someone out to 'double check' my measurements. He said they were spot on. Fast forward to today ..the fitter tells me the landing section isn't wide enough by about 10-15cms (where it should go into a recessed doorway). He's going to seam a piece in but I'm…
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Argos Home Delivery
On 23
January 2024 I ordered online an Apple Watch to be delivered to my home address
as a Valentines gift to my husband. The parcel was delivered by Yodel and I sent Argos POD’s. I paid for the watch using my Argos card. As it was a
Valentines gift I didn’t open the box until a week later and found not an Apple
Watch…
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Dashcam fitting
My wife had a dashcam fitted but had to go back because it interfered with the computer on her car. They rewired it and then she realised the camera wasn't working. She went back and had it done again. This time it worked but the parking mode wouldn't work while the engine was off. The parking mode was the main reason for…
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Wowcher problems
Hello. Last week I bought 2 wowcher holiday vouchers, I redeemed one so I could speak to travel agent. Holiday was not as stated on website.They stated 3 London airports, but once redeemed they told me it was their choice of which, which is not made plain. I immediately emailed and used their whatsapp, cancelling…