Con wrote: »
Con wrote: »
Ofcom came back to me and told me that SKY were the company that asked for the Cease on the line. So I would need to take it back up with Sky as both the provider and the third party that requested the Cease.
So after wasting another half-day talking to seven different people from Sky, several people in BT. I know that I'd paid all my bills, and I wasn't in debt to them or anything.
I agree it may well be Sky's fault but if they refuse to resolve the problem and their agents keep telling me to contact BT OpenReach, then what can I do?
This morning when I called BT (Sales) as BT OpenReach can only be contacted by email, and they haven't responded to my complaint other than an automated acknowledgement, I was left with no other option but to sign back up to BT for 12 months!!! I estimate that it has actual cost me more in mobile and landline calls to Sky than a months worth of line rental, so I gave up and subscribed back to BT.
One thing I did learn though is when I re-signed up with them today my old line had still been registered to my old address (heaven knows why)! I moved house in May last year and transferred my phone line and number to the new house. However, the primary address by BT was still the old address (a screw up of BT hidden for all this time). So possibly when Sky took over the line rental through my new address (been here nearly a year so hardly new) it triggered an anomoly on there systems this may have initiated BT OpenReach to request Sky place a cease on the line! Thoughts?
if I rang Sky on their 0844 rate numbers they were claiming it is not their fault!
ajcharlt wrote: »
. BT seem to still have somewhat of a monopoly in this area if they can cause such chaos by ordering the cancellation of a line due to an "unspecified fault" and without the knowledge of a customer.
normanmark wrote: »
I'd hold fire on that comment, for all you know the fault could be lying with just as much blame with Sky than BT.
Account was closed due to a misreading
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