Mis sold Package by Halifax rejected due to account being opened for more than 6 yrs

Raised a complaint to Halifax via Resolver for being mis sold a package bank account back in 2010. 

Halifax states as the account is more than 6 years old the Financial Services authority advise that these claims don't need to be considered as they are too old and I've  left it to long.

Anyone else aware of this, I can't see anything online.

I will appeal to the FSA

Replies

  • edited 12 August 2021 at 12:13PM
    p3ncilsharpenerp3ncilsharpener Forumite
    352 Posts
    100 Posts Name Dropper
    edited 12 August 2021 at 12:13PM
    colmos said:
    Raised a complaint to Halifax via Resolver for being mis sold a package bank account back in 2010. 

    Halifax states as the account is more than 6 years old the Financial Services authority advise that these claims don't need to be considered as they are too old and I've  left it to long.

    Anyone else aware of this, I can't see anything online.

    I will appeal to the FSA
    The Food Standards Agency are unlikely to help you with a packaged bank account complaint.

    The time bar appears to have been applied correctly, you have no way of taking this further.
  • edited 12 August 2021 at 12:32PM
    FarfetchFarfetch Forumite
    3.5K Posts
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    edited 12 August 2021 at 12:32PM
    There are 2 rules for financial complaints -
    6 years from the point the account is opened
    3 years from when you knew, or could have reasonably known, you had cause for complaint. The latter part of the sentence is specific as it doesn't mean you can pick a date from thin air like claim you only knew yesterday, it covers various things that can trigger it such as account closure or the bank telling you that you can complain.
     
    If the account is more than 6 years old which it is, that invokes the time bar.
    If it was closed more than 3 years ago and/or is still open but they have sent the annual statement of benefits which tells you that you can change to a free one, or indeed, you switched to a free on, then they can invoke the 3 year rule too.

    Complaining to the Food Standards Agency is a bit silly.

    The FOS cannot overrule a correctly applied timebar.

    If Halifax have time barred your complaint correctly, your complaint is over.

    He who rejects change is the architect of decay. The only human institution which rejects progress is the cemetery.

    -Harold Wilson


  • colmoscolmos Forumite
    3 Posts
    First Post
    Newbie
    Firstly sorry for using the incorrect abbreviations although now I know I can't make a claim the FSA maybe able to assist with comfort eating.
  • colmos said:
    Firstly sorry for using the incorrect abbreviations although now I know I can't make a claim the FSA maybe able to assist with comfort eating.
    They can't help with that either.
  • colmoscolmos Forumite
    3 Posts
    First Post
    Newbie
    Some people must be so unhappy with life
  • colmos said:
    Some people must be so unhappy with life
    If they resort to comfort eating, I guess they are.

    Maybe the DCMS can help them?
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