Sky TV retention deals ( post your haggling successes )

in Phones & TV
4.4K replies 825.6K views
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  • xssc32xxssc32x Forumite
    62 Posts
    Part of the Furniture 10 Posts Combo Breaker
    Hi, can anyone confirm the most up to date free phone number to call retentions to see if I can get a better deal.
    cheers
    si
  • edited 17 May at 9:44PM
    magsirlmagsirl Forumite
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    edited 17 May at 9:44PM
    xssc32x said:
    Hi, can anyone confirm the most up to date free phone number to call retentions to see if I can get a better deal.
    cheers
    si
    Hi, the number is 0333 7591 018. Good luck. 
    Oops sorry this phone number is only free if you have free calls with Sky. Apologies, I have Sky landline so my calls are free.

    call to a 0333 number costs the same cost as a regular call to a landline or mobile home. All numbers begin with 03 being at the same speed as standard fixed network numbers starting with '01' or '02' loaded. If your fixed telephony offers include phone callscalls to 0333 numbers will be included in the same way.
  • edited 18 May at 1:48PM
    Geordie_bearGeordie_bear Forumite
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    edited 18 May at 1:48PM
    I only had the TV the best offer I got after speaking to the second level retentions was Entertainment package full HD on Sky Q for £21 so I left......3 week after I left I got a call saying they would do all the above for £14 plus lots of box sets for free so that's a 33.3% reduction however I bought freesat which can record up to 4 channels at the same time & pause live TV with record for £199 so I declined. I rate sky channels at £5 tops and said if I were to come back to you I'd only pay £5 a month.

    Offers are there you just need to be prepared to lose SKY for a few weeks.
  • edited 24 May at 4:36AM
    mits999mits999 Forumite
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    edited 24 May at 4:36AM
    I urge.everyone to cancel sky to get best deals, word of advice when calling sky, your first words must be “I’d like to cancel”

    Also anyone who has been with sky more than 18 months are usually paying a premium, I personally been going back and forth virgin - sky for last 2 decades to get best deal
  • edited 25 May at 4:52PM
    TheBeeManTheBeeMan Forumite
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    edited 25 May at 4:52PM
    Afternoon all, hope you're all keeping safe and well.

    I'd appreciate your help wth this as it's all getting a bit stressful for me with my PTSD & Anxiety issues.

    Currently with Sky for my TV services and my payment breakdown for the past 18 moths is as follows:
    Sky Entertainment £13 per month
    Sky Sports Complete £17 per month
    Sky Sports HD £2 per month
    Sky HD £0 per month
    Sky Box Sets £0 per month
    Sky Go Extra £0 per month
    Total of £34.00 per month including price incease from April

    Just been on the phone to Sky to tell them "I wish to cancel" and have gone through all the options to keep me as a customer.

    Sky have offered me the following breakdown:
    Sky Signature £21 per month
    Sky Sports £20 per month
    Sky HD £6 per month
    + Sky UHD £7 per month (I've Upgraded my TV to a 4K TV suporting UHD so asked for the extra UHD package)
    + a £25 one off payment for the Sky Q UHD Box
    Total £51 per month and Sky CAN'T/WON'T do any better than this price.

    What would you guys do as it's costing me £17 more per month to just have UHD.
    Or without UHD it's still costing me £13 more each month to stay with the same package I've had for the past 18 months.
    No Cheaper and they can't even match my price I've been paying.

    What would you guys do?

    As always your help with this would be much appreciated. Thanks
  • Joe9090Joe9090 Forumite
    170 Posts
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    TheBeeMan said:



    What would you guys do?

    As always your help with this would be much appreciated. Thanks
    I am in a similar position and I am going to cancel and see what they come up with. I can do without everything apart from football so I can wait until the new season and see if they give me what I want.
  • edited 26 May at 8:43AM
    brewerdavebrewerdave Forumite
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    edited 26 May at 8:43AM
    TheBeeMan said:



    What would you guys do as it's costing me £17 more per month to just have UHD.
    Or without UHD it's still costing me £13 more each month to stay with the same package I've had for the past 18 months.
    No Cheaper and they can't even match my price I've been paying.

    What would you guys do?

    As always your help with this would be much appreciated. Thanks
    Firstly ,unless you have 20/20 vision and are sitting very close to your screen don't bother with the upgrade to UHD.
    Secondly, put in cancellation !! Altho' as a matter of interest ,your current price of £34 pm is very good ~ 60% off "list" price.
  • JonnyCWTJonnyCWT Forumite
    4 Posts
    First Post
    MoneySaving Newbie
    I'm pretty much in the same boat. I'm guessing we all got this from Black Friday 2019 deals.
    Currently I'm on:
    - sky entertainment: £12
    - sky sports £ 13 + HD
    - sky HD - £3
    - sky Q/multiscreen/UHD - £7
    Total: £37.

    The best I can get offered is:
    - sky signature: £21
    - sky sports: £22
    - HD + UHD - £11
    Total £54.
    So the best deal from customer retention involves me paying more.
  • mits999mits999 Forumite
    93 Posts
    Part of the Furniture 10 Posts Combo Breaker
    If you want best price place cancellation then next day go onto sky.com/mydeals there will be a offer waiting for you 
  • Mat_LockMat_Lock Forumite
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    mits999 said:
    If you want best price place cancellation then next day go onto sky.com/mydeals there will be a offer waiting for you 
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