Switching supplier trouble - direct debit taken without a bill

in Energy
5 replies 151 views
Mineral1Mineral1 Forumite
87 Posts
10 Posts First Anniversary
I'm in the process of switching away from Avro Energy to EDF and it's been troublesome to be honest, i did this via Uswitch and was told it would be mostly automatic, but i've had a constant barrage of emails from both companies asking me to provide readings, some of which their system says can't be accepted because i sent them too late, despite sending them 20 minutes after receiving the email requesting them! I've now noticed i've had £93.00 taken by direct debit from Avro energy despite no bill being generated or sent to me, either by email, post or available online (so i have no idea what it relates to, and i'm sure we have to be notified of a direct debit payment in advance anyway).

My switch is supposed to happen today apparently, but i've no idea who i'm supposed to be paying and when, or what i've already paid for!

Replies

  • Mineral1Mineral1 Forumite
    87 Posts
    10 Posts First Anniversary
    To add, Avro still say my current balance is £93.00 as of today, even though a payment for £93.00 was taken just 7 days ago...
  • btr30btr30 Forumite
    139 Posts
    Part of the Furniture 100 Posts Combo Breaker

    I would suggest your current balance is a credit of £93 (your payment of £93 minus £0 charges).

    It is common for suppliers to take an upfront DD payment at the start of the supply period,

  • Mineral1Mineral1 Forumite
    87 Posts
    10 Posts First Anniversary
    Thanks. It would have been helpful of them to explain that (its probably somewhere in the fine print that you'd need to be retired to have time to read word by word...)
  • DolorDolor Forumite
    1.8K Posts
    1,000 Posts First Anniversary Name Dropper
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    It might surprise you to know that suppliers pay their wholesalers in advance of supply so paying the first DD payment upfront has become the norm. There is no need for a supplier to raise a statement as no charges have been raised. That said, my supplier always notifies me before each monthly payment is taken.
  • pmdukpmduk Forumite
    10.7K Posts
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
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    It's probably in the welcome pack, which I hope the OP has read.
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