Senior Railcard rip off
I asked for a refund or an extension for the unused card, this is the reply from Railcard
There must be thousands of Railcards which have been paid for and not used
I hope Martin and his team can highlight this rip off
Thanks for taking the time to write to us, I understand that you recently contacted us to ask whether there would be any extensions or refunds to your Senior Railcard due being unable to use it during the COVID pandemic.
We’d like to thank you for your patience, as we know you have been waiting for an update.
After careful consideration, the government has confirmed to us that Railcards will remain non-refundable and will not be extended.
This is because, due to the pandemic fewer people have been travelling by train.
Which is why the government has been offering additional financial backing to the rail industry so that services keep running to support the economy.
Refunding or extending Railcards for over 5.1m customers would come at a significant cost?to the taxpayer, at a?time when the focus must be on maintaining rail services to support the country’s recovery from the pandemic.
Please be rest assured that this decision hasn’t been taken lightly, and we’re truly sorry that this may not be the outcome you had been hoping for.
Thanks again for contacting us. I wish you the best of health and hope this clarifies your query.
The Railcard Help Team