Beware of justmylook .com
Tiger_greeneyes
Forumite 1.4K Posts
Has anyone else had a bad experience with justmylook?
I used to buy regularly from them until they only sent half my order, offered me a refund for what I didn't receive and never refunded me. I left messages on their facebook page asking them to get in touch, private messages, I've tried to phone them on a couple of different phone numbers online for them but no reply, there's no customer service there whatsoever. My messages were deleted from their facebook page with many other messages from people who were also complaining or waiting for refunds. Eventually I left a negative review for them on one of the review sites and they responded with a lovely message saying they were going to refund me immediately - but didn't. I then went to Trust Pilot and went into detail (nothing inflammatory or libellous) on another review only to have Trust Pilot remove it and email me saying that justmylook had contested it, and if I had any evidence I could send them of my experience they'd reinstate it. I sent them screenprints from their website and of the review promising to refund me, my emails to them and one they sent me to say they'd refund me, receipts, photographs, copies of messages and everything else I had. They reinstated the review immediately.
Since then, I've started a group on facebook that pops up when people search for justmylook and I've had countless messages all saying similar things. One lady spent £200 and was sent the wrong item. She returned it and they said because she'd opened it they weren't going to refund her - she told me she hadn't opened it as there was no point, it wasn't what she wanted. Now they have the returned item along with her £200 although we managed to get her a refund from her payment provider. I just wondered if anyone here has had any reason to complain?
I used to buy regularly from them until they only sent half my order, offered me a refund for what I didn't receive and never refunded me. I left messages on their facebook page asking them to get in touch, private messages, I've tried to phone them on a couple of different phone numbers online for them but no reply, there's no customer service there whatsoever. My messages were deleted from their facebook page with many other messages from people who were also complaining or waiting for refunds. Eventually I left a negative review for them on one of the review sites and they responded with a lovely message saying they were going to refund me immediately - but didn't. I then went to Trust Pilot and went into detail (nothing inflammatory or libellous) on another review only to have Trust Pilot remove it and email me saying that justmylook had contested it, and if I had any evidence I could send them of my experience they'd reinstate it. I sent them screenprints from their website and of the review promising to refund me, my emails to them and one they sent me to say they'd refund me, receipts, photographs, copies of messages and everything else I had. They reinstated the review immediately.
Since then, I've started a group on facebook that pops up when people search for justmylook and I've had countless messages all saying similar things. One lady spent £200 and was sent the wrong item. She returned it and they said because she'd opened it they weren't going to refund her - she told me she hadn't opened it as there was no point, it wasn't what she wanted. Now they have the returned item along with her £200 although we managed to get her a refund from her payment provider. I just wondered if anyone here has had any reason to complain?
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1. Get recommendations from friends/family/neighbours/etc.
2. Once you have a short-list, VISIT the practices - dont just phone. Go on the pretext of getting a Practice Leaflet.
3. Assess the helpfulness of the staff and the level of the facilities.
4. Only book initial appointment when you find a place you are happy with.