Help with new sky bb

edited 30 November 2020 at 2:24PM in Broadband & Internet Access
6 replies 121 views
Kim_kimKim_kim Forumite
3.6K Posts
Seventh Anniversary 1,000 Posts Name Dropper
✭✭✭✭
edited 30 November 2020 at 2:24PM in Broadband & Internet Access
Hello - I went live this morning from shell to sky.  Or rather it’s not working.
I’ve got the new big sky bb hub.  Plugged the electric cable in, plugged the grey lead from the phone socket to the hub 
plugged the other lead from the phone to the hub.
there should be 4 lights on the hub, only 1 & 3 are on.

oddly the instructions say nothing about using a micro filter.

please can anyone help?  I’ve called sky a load of times and I keep getting a response from a tact message which leads me to online help.  If I could get online I wouldn’t need the help!!!

edited to add, tried unplugging the lot & just plugging the phone in, there’s no normal dial tone.
But I had a text from sky to say it was activated about 11am 

Replies

  • edited 30 November 2020 at 2:35PM
    zx81zx81 Forumite
    32.9K Posts
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    ✭✭✭✭✭
    edited 30 November 2020 at 2:35PM
    If you're not getting a dial tone, then you have a line problem.

    Can you get onto online help the same way you're getting online here?
  • Kim_kimKim_kim Forumite
    3.6K Posts
    Seventh Anniversary 1,000 Posts Name Dropper
    ✭✭✭✭
    zx81 said:
    If you're not getting a dial tone, then you have a line problem.

    Can you get onto online help the same way you're getting online here?
    I really need a real person.
    it’s not really online help, just a load of questions & suggestions. 

    Do you think it’s ok their is no micro filter used now? 
  • J_BJ_B Forumite
    5.3K Posts
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    ✭✭✭✭
    Kim_kim said:

    Do you think it’s ok their is no micro filter used now? 
    You need some sort of filter. You *may* have a filtered faceplate (google it) but if not, you need a microfilter. Did you use one with your previous ISP ?
  • Kim_kimKim_kim Forumite
    3.6K Posts
    Seventh Anniversary 1,000 Posts Name Dropper
    ✭✭✭✭
    J_B said:
    Kim_kim said:

    Do you think it’s ok their is no micro filter used now? 
    You need some sort of filter. You *may* have a filtered faceplate (google it) but if not, you need a microfilter. Did you use one with your previous ISP ?
    I eventually got a human being, yes the filter is on now - even through the instructions don’t say to use one.
    It’s still not working, even through I received a go live at 11am, sky said it can actually come on anytime before midnight.  So I’m still without internet.  
  • Mister_GMister_G Forumite
    1.6K Posts
    Tenth Anniversary 1,000 Posts Name Dropper Combo Breaker
    ✭✭✭
    You could find that you've gone from a "bundled" connection to an "un-bundled" connection with Sky.  This requires hard wiring changes at the exchange, so could well take longer than remaining with a supplier who still uses the "bundled" connection.
  • Kim_kimKim_kim Forumite
    3.6K Posts
    Seventh Anniversary 1,000 Posts Name Dropper
    ✭✭✭✭
    Mister_G said:
    You could find that you've gone from a "bundled" connection to an "un-bundled" connection with Sky.  This requires hard wiring changes at the exchange, so could well take longer than remaining with a supplier who still uses the "bundled" connection.
    It was repaired yesterday by bt openreach, they had wired incorrectly at the switchover.  
Sign In or Register to comment.
Latest MSE News and Guides

Avro Energy and Green cease trading

What it means for your gas & electrity

MSE News

Energy mythbusting

What really makes a difference?

MSE Guides

Free £6 Amazon credit for some

When you add £50 to gift card balance

MSE Deals