TalkTalk problems and correct contact details

Recently had an horrific ongoing problem with TalkTalk broadband. I told them repeatedly about the problem for months and got no form of resolution or service from the contact centres via phone or via the email given on their website. The only way I could get any service from them was by emailing [email protected]

Replies

  • SprinklySprinkly Forumite
    91 Posts
    Fifth Anniversary 10 Posts Name Dropper
    Same here same information parroted and same robotic answers..
  • edited 2 December 2020 at 6:21PM
    SprinklySprinkly Forumite
    91 Posts
    Fifth Anniversary 10 Posts Name Dropper
    edited 2 December 2020 at 6:21PM
    Thank you jwomorningglory I’ve had excellent results from your email suggestion. A lady phoned me today from these offices and sorted my account out. I got it as it was supposed to be. Reimbursed some money as well. All quiet now on the western front. Before this I was going around and around being dealt with by so many agents it was all a complete muddle. I couldn’t get through on the phone etc either. I kept telling them it was not right again and again.  Many thanks.  
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