Amazon claiming partial return

I purchased a phone off of Amazon which was faulty so Amazon sent me out a replacement, and asked for me to return the original afterwards. I returned the original, and they are now claiming they only received the charger. I've spoken to them on live chat, and says there's nothing they can do. Is there anything I can  do?

The only explanation that comes to my mind is the Hermes collection point fiddling with the parcel


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