Its really silly. I'd have been happy to stay with Virgin if they'd just have given me the same package as new customers can get. I really hate this whole new customer deals thing - if they can offer it to new customers then why can't I have it? What difference does it make? Well now they won't earn anything from me as I will go somewhere else. Unless these packages are loss leaders then it makes no sense - surely its better to have a customer you're making a profit from (even though its lower than before) than to not have that customer.The only worry now is the reliability of the standard BT line network. I'll be going for something like 50 Mbps package but when I last had BT line broadband (over 10 years ago) the line speeds were much more variable.I just spent an hour cleaning up and reconnecting the old BT line master socket - it had been extended by previous occupants and the wiring was a mess so I stripped it all out and re-made the original master connection into a new socket.
Phone them again and ask if they have any offers. You might be on hold for a while, but you might get a result.
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