Currys return policy ?

in Phones & TV
2 replies 384 views
My wife has just incurred a £33 phone bill for a 4 hour call to Currys ! Anyone else had a similar problem ? We could not email or message in any other way ? We could not believe this. The faulty 'Fitbit '  which were trying to send back was only worth a bit more than the actual phone call ? Crazy ? A huge con ? Please help ? Can we reclaim our phone bill  back ? Should we be reimbursed for our considerable inconvenience ? I certainly would not reccomend Currys to anyone in the future, a terrible, time-wasting , rip off service ! Thank you 


  • edited 27 July 2020 at 2:13PM
    zx81zx81 Forumite
    33.8K Posts
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    edited 27 July 2020 at 2:13PM
    Answering your questions in order - 

    1) Possibly. But not sure that matters.
    2) There are other contact methods on their website
    3) if the Fitbit was a little more expensive, then yes
    4) not necessarily
    5) no
    6) I'll certainly try
    6) no
    7) no

  • NorthlightNorthlight Forumite
    7 Posts
    Part of the Furniture Photogenic Combo Breaker First Post
    Currys returns can initiated online via their website. Alternatively CS number is 0344 561 1234, inclusive on most mobile call plans. Returns policy is available on website under 'Help & Support'.
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