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MoneySaving Newbie
How do I get Opodo to refund me for Flybe flights? 1. I booked Flybe flights through Opodo 2. Flybe went into administration, pre-Covid19. 3. Opodo are impossible to reach through chat and phone (long wait and then hang up/cut off). 4. They have just sent me an email saying the flight is cancelled due to Covid19 (!!!) and offering me a voucher! MSE advice is to call to arrange cash refund, but when I call, they hang up on me because my flight is not in the next 3 days. Any tips please? (And I will NEVER use Opodo again!)
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FlyBe went into administration and if you booked just a flight-only and are unable to make a S75 claim then you just become an unsecured creditor. Typically when people book via these third party online ticket sellers these companies wipe their hands of the matter. I think rarely are refunds given.
Here is what Opodo have on their website abut FlyBe -
https://www.opodo.com/customer-service/#/alerts/flybe-limited-entering-administration
I don't understand is why Opodo can't put this in writing and why they can carry out business without taking any risk (see Caz3121 above) - if they don't carry business insurance for this issue what is the point in using a 3rd party, flights cost the same?
They simply have to request a refund from Virgin Atlantic but decline to do so.
Do not use this travel agent. Do pursue them relentlessly as I am. Do out and shame them for their neglect of their customers.
Opodo are far and away the worst travel business I have ever dealt with and a stain on the industry.
If you have proof that the refunds have been made, and that is important, then the agent is in breach of contract with you for failing to deal with them. That should allow you to make a claim against the card you used to buy the tickets in the first place. It is vital you tell the card company you are not looking for a refund from an airline in this case, as they have completed their job but that the agent has a legal obligation to refund the money they hold and it is that you are looking to recover