Lol monk2, what are you aiming to achieve here, your not a UK resident, you need to read up on your rights in Greece.
Actually i am a UK resident as stated in previous posts and admit my
own situation is quite uneque. My Greek bought 55" NU7093 TV is
sat in my home in the UK. I am in Greece at the moment due to
lock-down. I did honestly expect that EU consumer law was the same
Forumite members have also posted on
this section with the same problems on the TV and they are UK buyers.
I have contacted the retailer in Greece
i bought the set from and also Samsung , explained the problems
people have with the Internal memory being full. He suggested
bringing the TV to them and they would send it to an accredited
Samsung repairer for inspection. This is the line Samsung have taken
all along. This request seems reasonable enough but the logistics of
bringing a 55” TV back to Greece is daunting. Especially reading
others comments on the various forums that have started. Samsung
Factory resetting the TV only for the internal memory to be full
again a few months down the line.
Changing motherboards with the same
just to spin the time out hoping people will either give up or
warranty expire. Due to the efforts of owners making people aware of
this problem some retailers have taken the sets back Amazon/Richer
Sounds amongst them. But we need Samsung to admit this is a design
fault and recall the TVs. We all remember the mobile phones bursting
into flames even then it wasn’t a proper recall.
Perhaps my posting will not help myself
but just maybe this and other posters on various site may push
Samsung into action.
157 Million smart
TVs were sold in 2018 and Samsung had 21% of the market info.
That is a staggering
33 million sold by Samsung. If the NU7000 series is only 10% of
Samsung total it is plain to see why Samsung refuse to recall.
JOHN LEWIS CUSTOMERS
The engineers replaced the motherboard, but as stated, it will be
another NU7xxx board. The PQI index of each panel denotes that any
other boards are incompatible. Last week, they took my TV away to see what they could do. 9 days
later and it is being described as 'Beyond economic repair'. Couldn't
get through on the phone to John Lewis, but did the Whatsapp.Bear
in mind that I paid £679 last year on a price match.
first offer was for a £599 replacement 65TU7000. I was told that I
had 15 months use of the TV and storage 'is not a wholly
contemplated part of the specification'
Description in consumer law state that if the description does not
match the item, it is deemed wrongly sold to a customer (there are
fancier words, but I'll keep it in lamens terms). So a Smart TV or
Phone is denoted by the ability to update and install apps from the
Operating system's app store or marketplace.
I declined the lesser TV as a replacement.
With the 'manager'
I was then offered the £599, plus the price of my firestick (£50)
plus £80 'Good Will'.
Total of £729
Paid into my bank
this afternoonIN SHORT
everything John Lewis ask you to do. Even take your set away.
You will get a refund. It IS
the law. And you have EVERY right to get your money / most of your
If you get a good will gesture payment, good luck
LEWIS PHONE NUMBER
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