Avanti train ticket refund
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Have been trying to get a refund of £280 for train tickets purchased to travel to London 22/3 but govt advised not to travel that week due to Covid 19. Live chat advised me to return tickets by post, which I did and got proof of posting. Have chased several times and was told refund had been offered by live chat and be patient. They are now saying they haven’t received my tickets so can’t refund. I have a screenshot of the conversation that just says return by post . They didn’t advise to return by tracked delivery but are now saying I should have done as they can’t trace them. I am going round in circles and getting nowhere as they ignore my questions and just keep repeating the same thing. Please help as need to escalate this further, can’t afford to lose such a huge amount of money.