I already have the three advanced plan the same (?) as the one highlighted in this weeks MSE email, but pay £12 plus two RPI increases.
I've tried to change on the website, but can't. Tried yesterday on the app (live chat) but "we are unable to ..."
Today, the app won't even open.
Anyone have any bright ideas?
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Replies
If your out of your minimum term ring them up and haggle to get it changed.
Alternative is take out a new contract and then get them to change your number over .
You won't be able to change your your contract online without talking to someone.
You can get the same offer in many places such as through Topcashback ( and get cashback as well ).
and also through Uswitch .
Yes , at first you go round in circles trying to get through but if you persist you will eventually be given an option which will lead to actually talking to someone.
The CS agents were obviously working from home ( from the unusual amount and type of background noise ) and they weren't particularly good connections but I would say....don't be defeatist , stick with it .