in Reclaim bank & credit card charges
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Helping a neighbour who has had numerous people ringing to offer "insurance" for many unnecessary items. Clearly scams. Seems to have been talked into some and has paid by his debit card, and there also appear to be some direct debits. Has nothing to show for anything but single page letters saying that he now has cover for his wotsits (no policy documents as such). I've cancelled 15 direct debits on the account and am trying to wring some more information from the bank (not being particularly helpful, they say the DDs were set up electronically, but I'm being very pushy) and claiming under the DD guarantee. I read on this MSE site about "chargeback" on debit cards and wonder if anyone has experience of this in similar circs? Noted from MSE that one is supposed to phone the company first, but these all have phone lines saying, "Leave a message, we'll get back to you."
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