Important update! We have recently reviewed and updated our Forum Rules and FAQs. Please take the time to familiarise yourself with the latest version.
Northumbrian Water issue
in Water Bills
8 replies 173 views
Hi. My son moved into a house in 2012 - an ex-council house. His water use has steadily increased over the past few years to a point where his water bill is unaffordable. He lives alone. In 2017 he was using about 154 litres for 6 months but it is now up to 450 litres for 6 months. His bill was £18 a month when he first moved, in 2012 but now they are asking for £57. I suspect that he has a leak but we can't find one in the house. The problem that I have is that I can't get this resolved. Northumbrian Water say that it's the council's problem but I have no idea why it would be. His water meter is located about 20 meters or so from his house and the pipe runs under private land belonging to a housing association. I think the leak is on the housing association land (possibly why Northumbrian Water say it's the councils problem). I asked if they can move the meter so that it's in the house, bypassing the leak and they said that I would have to pay for that. My question is, it is normal that water meters are positioned where the supply runs under private land. I've been trying to resolve this since August last year but just go round in circles. Thanks