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Bank says i have ppi but can’t ascertain Amoy t or how long for
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Hi can anyone help. I completed ppi enquiry forms in July 2019, got a letter back from the Clydesdale bank to say I had ppi with them on a credit card and two other accounts were marked unable to determine and they began an investigation, received a letter in October 2019 stating they would need 12 further weeks to investigate. Have called them weekly since then and been told it’s still being investigated. Called today and they have asked me to provide proof of account balances and how long I held them for as they can not determine this from their records as goes back to late 1990’s. Has anyone else had this issue and how does it affect my claim. Thankyou.