Updated Find the cheapest broadband discussion thread

RebeccaRose13 · 5 December 2019 at 3:13PM

I just tried to switch to Vodafone from EE to take advantage of their low-ish deal atm. EE then offered me £19 a month for 18 months! My previous fixed rate was £21, then jumped to £32 when out of contract. Very pleased.

madmum8335 · 25 January 2020 at 9:58AM

My 12 month broadband contract with NowTv is up on 19th March. According to the contract details, I pay in advance for the service.

So, my question is, when I pay my bill on 20th Feb I will have paid for the service until 19th March, how soon can I start a switch so I don't end up paying the increased in charges when the contract ends?

(Don't want to stay with NowTv so don't want to ring up and haggle or anything)

[Deleted User] · 25 January 2020 at 10:15AM

madmum8335 wrote: »

My 12 month broadband contract with NowTv is up on 19th March. According to the contract details, I pay in advance for the service.

So, my question is, when I pay my bill on 20th Feb I will have paid for the service until 19th March, how soon can I start a switch so I don't end up paying the increased in charges when the contract ends?

(Don't want to stay with NowTv so don't want to ring up and haggle or anything)

There's no way to guarantee a switch on a specific date and a switch usually takes around 2 weeks so no longer than 2 weeks before the end of the contract. You'll only pay pro rata for however many days over you go anyway so it's not a huge burden. Any particular reason you don't want to stay with them?

madmum8335 · 25 January 2020 at 9:13PM

Thanks for that.

Already had notification that price is going to jump up from £25 for broadband & calls I'm paying now to £32.

Don't need calls as we all have mobiles & have not found broadband to be particularly reliable. Supposed to be Fibre but not found it that quick and coverage patchy in some rooms upstairs (never had problems with other providers)

JJ_Egan · 26 January 2020 at 10:47AM

Patchy is the WiFi not the actual BB service .

makara · 26 January 2020 at 6:34PM

With my 18 months of Sky Talk + Broadband deal (with Sky TV running 5 months adrift) expiring today, my bill went up from £48 per month to £61.

I called Sky, and the agent told me for a one-off fee of £10 (fair enough) he could if I re-entered into an 18-month contract for the Broadband and Talk put my entire package (TV + Broadband + Talk) at £50 per month, instead of the £61 I just paid for January.

However here is where I am confused...he told me he would "upgrade" my Broadband to "Sky Broadband Essential" (which will apparently activate tomorrow) - and it will be a bit faster than my current Sky Broadband.

But googling...it seems "Sky Essential" is merely a PACKAGE name...for TV + Broadband + Phone...and NOT a slightly faster version of Sky Broadband!

Have I been mis-sold?

P.S. Even if the Broadband from tomorrow is the same speed...I guess I don't mind if the agent was being "economical with the truth" about what "Broadband Essential" is...as long as my speed doesn't REDUCE...

telemetry · 27 January 2020 at 6:55PM

Hiya, not sure if I should make a new thread about this - my dad signed up for a Vodafone fibre broadband deal in June last year (still on it), one of the MSE picks in the Cheap Broadband list, and (as usual) there was a gift card involved in reducing the overall price.

Basically he still hasn't received it, they said 90-120 days after purchase to be verified as eligible, which is mid-October at the latest. Since then we've sent two emails to the address listed on the T&Cs for if you don't hear about your voucher ([email protected]), both ignored. We eventually got through to Vodafone, they put us through to a call centre where someone said they were escalating it but we just had to wait and see if it went through.

Is there anything we can do? They just seem like they're stalling, and you're supposed to claim the gift card within 90 days which would already have passed if they sent it out. These gift cards are everywhere on these deals now, what's the process for when they don't pay out?

thanks!

[Deleted User] · 27 January 2020 at 9:41PM

telemetry wrote: »

Hiya, not sure if I should make a new thread about this - my dad signed up for a Vodafone fibre broadband deal in June last year (still on it), one of the MSE picks in the Cheap Broadband list, and (as usual) there was a gift card involved in reducing the overall price.

Basically he still hasn't received it, they said 90-120 days after purchase to be verified as eligible, which is mid-October at the latest. Since then we've sent two emails to the address listed on the T&Cs for if you don't hear about your voucher ([email protected]), both ignored. We eventually got through to Vodafone, they put us through to a call centre where someone said they were escalating it but we just had to wait and see if it went through.

Is there anything we can do? They just seem like they're stalling, and you're supposed to claim the gift card within 90 days which would already have passed if they sent it out. These gift cards are everywhere on these deals now, what's the process for when they don't pay out?

thanks!

I'm a little bit confused over your post, don't you have to actively claim it within the 90 days? Did he actually do that?

pallyman · 27 January 2020 at 10:15PM

I think a lot of people will be let down with vodafone vouchers,I signed up with them a few years ago on there own ite with a offer ,i never received it despite emails and calls,They said they they never had a offer and then said they could not contact me has they had no email or phone number to contact me ? I said who has been sending me my bills and ringing me from the complaints department,They lie and i was lucky , managed to leave with no penalties.

telemetry · 28 January 2020 at 1:08AM

Colin_Maybe wrote: »

I'm a little bit confused over your post, don't you have to actively claim it within the 90 days? Did he actually do that?

The T&Cs say this (I saved all the webpages etc during signup.. well, because of this kind of thing!)

3. It will take between 90 and 120 days after the original purchase date for your purchase to be verified as eligible for a voucher. We strongly recommend letting this 120-day period pass before querying the status of your voucher.

4. Once verified, details of how to claim the voucher will be sent to the email address you have provided. You will then have 90 days to claim this voucher.

so basically after 120 days had passed (like it says) we started chasing them up

15. If you have any questions or have not received your voucher 120 days after your purchase date, please contact [email protected].

but there's been no reply from that address, at all, after a couple of emails

pallyman wrote: »

I think a lot of people will be let down with vodafone vouchers,I signed up with them a few years ago on there own ite with a offer ,i never received it despite emails and calls,They said they they never had a offer and then said they could not contact me has they had no email or phone number to contact me ? I said who has been sending me my bills and ringing me from the complaints department,They lie and i was lucky , managed to leave with no penalties.

So is this typical? £100 is a lot of money to lose, and my dad wouldn't have gone with Vodafone without the gift card bringing the effective cost down. I've never had a problem with these gift cards before, and it's not like Vodafone is a sketchy unknown company... does MSE have any kind of reporting thing for when this happens?

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Updated Find the cheapest broadband discussion thread

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