madmum8335 wrote: »
My 12 month broadband contract with NowTv is up on 19th March. According to the contract details, I pay in advance for the service.
So, my question is, when I pay my bill on 20th Feb I will have paid for the service until 19th March, how soon can I start a switch so I don't end up paying the increased in charges when the contract ends?
(Don't want to stay with NowTv so don't want to ring up and haggle or anything)
telemetry wrote: »
Hiya, not sure if I should make a new thread about this - my dad signed up for a Vodafone fibre broadband deal in June last year (still on it), one of the MSE picks in the Cheap Broadband list, and (as usual) there was a gift card involved in reducing the overall price.
Basically he still hasn't received it, they said 90-120 days after purchase to be verified as eligible, which is mid-October at the latest. Since then we've sent two emails to the address listed on the T&Cs for if you don't hear about your voucher ([email protected]), both ignored. We eventually got through to Vodafone, they put us through to a call centre where someone said they were escalating it but we just had to wait and see if it went through.
Is there anything we can do? They just seem like they're stalling, and you're supposed to claim the gift card within 90 days which would already have passed if they sent it out. These gift cards are everywhere on these deals now, what's the process for when they don't pay out?
Colin_Maybe wrote: »
I'm a little bit confused over your post, don't you have to actively claim it within the 90 days? Did he actually do that?
3. It will take between 90 and 120 days after the original purchase date for your purchase to be verified as eligible for a voucher. We strongly recommend letting this 120-day period pass before querying the status of your voucher.
4. Once verified, details of how to claim the voucher will be sent to the email address you have provided. You will then have 90 days to claim this voucher.
15. If you have any questions or have not received your voucher 120 days after your purchase date, please contact [email protected].
pallyman wrote: »
I think a lot of people will be let down with vodafone vouchers,I signed up with them a few years ago on there own ite with a offer ,i never received it despite emails and calls,They said they they never had a offer and then said they could not contact me has they had no email or phone number to contact me ? I said who has been sending me my bills and ringing me from the complaints department,They lie and i was lucky , managed to leave with no penalties.
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