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Paint and Lacquer falling off bumper...advice please! - Page 2

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Paint and Lacquer falling off bumper...advice please!

edited 30 November -1 at 12:00AM in Motoring
18 replies 906 views
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Replies

  • As I posted above - "why not try and find the bodyshop the garage used if it wasn't them and see if they will rectify it". Also Luke posted a good question if you're using a pressure washer, especially on new paint it's not advised (nor is wax etc) until paints a few months old.
  • 129T129T
    14 posts
    Forumite
    Guys to clarify,

    The paintwork started reacting and falling off after 3 weeks of ownership. It was not present on viewing and sale. I would not expect this from a 4.5 year old VW and in any case that bumper has had a respray in the past (as pointed out be a professional coachworks company). It is impossible to find out who worked on the car before I owned it. I was sold it as never been in an accident, not accident repaired.

    But...

    The dealer does have a duty to sell vehicle's of satisfactory quality. I would argue that satisfactory quality and paint falling off 3 weeks after purchase are in issue.

    It is a low mileage 4.5 yr old Golf GTi and I would expect more. Not to pay £16.5k for a car then £700 to have it put right 3 weeks later(cheapest quote from a main bodywork specialist).

    The car is not washed with a pressure washer.

    This is now all with the financial Ombudsman anyway, I will keep you's updated...
  • AdrianCAdrianC
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    25000 Posts Sixth Anniversary Name Dropper
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    129T wrote: »
    I was sold it as never been in an accident, not accident repaired.
    As has been pointed out already, it is simply not possible for the supplier to accurately give you that answer.

    Is it unreasonable to expect a bumper on a 4.5yo car to never have been previously repainted...?
  • 129T129T
    14 posts
    Forumite
    No, it is not unreasonable, but it is reasonable to expect that paint to last. This responsibility falls to the supplying dealer.
  • MEM62MEM62
    3K posts
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    Sixth Anniversary 2500 Posts
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    Got anywhere with this yet OP?
  • 129T129T
    14 posts
    Forumite
    Mem it's all with the financial Ombudsman at the moment. When I get a result i'll post up the outcome.
  • 129T129T
    14 posts
    Forumite
    MEM62 wrote: »
    Got anywhere with this yet OP?

    Yes, I have.

    The Financial Ombudsman service have found me in favour so far, and that the finance company supplied my vehicle in a condition that was not of satisfactory quality. The report makes for an interesting read. My finance company now have until the 17th February to consider if they agree, after that the report will go before the Ombudsman. They have also recommended compensation for me.

    After that I will post up a sanitised copy of the report so it can help others.
  • MEM62MEM62
    3K posts
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    129T wrote: »
    Yes, I have.

    The Financial Ombudsman service have found me in favour so far, and that the finance company supplied my vehicle in a condition that was not of satisfactory quality. The report makes for an interesting read. My finance company now have until the 17th February to consider if they agree, after that the report will go before the Ombudsman. They have also recommended compensation for me.

    After that I will post up a sanitised copy of the report so it can help others.

    It's looking like a promising result :)
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