On December 12th 2019 I was given a PCN for using a loading bay. I was delivering articles to a charity shop and had to carry them around the block to the main entrance. On returning I had been ticketed, The ticket informed me how to appeal in writing to a PO Box allowing me 14 days to do so. I appealed also advising the agency that I required a response also within 14 days. After more than 23 days had passed I wrote to inform them as they had not had the courtesy to reply to my appeal within the timescale then the matter had remedied itself. After 10 days since the letter was sent a response came stating the offence that had been committed but if I sent a letter from the charity shop stating that I was delivering articles to them, then the agency would reconsider my case.They also have given me 14 days to respond.
Is this acceptable?