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savvyshopper159 wrote: »
Pay a human being with cash and get a receipt, you can't go wrong. Don't support this way of paying, then you won't have the problem.
geemac_one wrote: »
You were right to pay again. If the store had no record of you having paid and you left the store, you could have been accused of shoplifting. Pay with a more reliable means next time!
I paid for lunch at a supermarket self-service till by scanning its payment app, so it automatically charges my credit card and awards me loyalty points. I got the usual instant notifications (from that app and my credit card app) that the payment went through - but the till said it didn't. I alerted staff who insisted I pay again and told me I'd get an automatic refund if there was a double charge. I paid again, but should I have kicked up more of a fuss?
Pollycat wrote: »
Wouldn't the proof of payment - from 2 different sources - be sufficient record of payment?
tgroom57 wrote: »
My grandson paid for something at a self-service till, and it said he was £1 short of the amount, even though we knew he'd put the full amount in. he never did get that refund because it was a cash transaction/he was a kid and kids aren't customers / the staff weren't watching. (Tesco)
mxxx wrote: »
I find it staggering how so many people have such different opinions but all state them almost as fact, like 'how could you possibly consider any alternative way of dealing with this?'. Guess that's just how the internet is these days, been a long time since I got involved in a forum thread...
shirley999 wrote: »
I was chased out of Frankie and Benny’s after paying on their app and like you ended up paying twice. I ended up with a £30 goodwill gesture for the embarrassment caused and never saw the staff member involved again.
NBLondon wrote: »
A notification from that shop's app should bear more weight than one from the credit card / bank app but it doesn't mean that the shop manager would be able to confirm it (in terms of having the access or the authority to accept or even knowledge of such an app).
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