Money Moral Dilemma: Should I have refused to pay again for my shopping?

edited 30 November -1 at 1:00AM in Gone Off!
48 replies 29K views
MSE_SarahMSE_Sarah MSE Staff
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Seventh Anniversary 10 Posts I've been Money Tipped! Newshound!
MSE Staff
edited 30 November -1 at 1:00AM in Gone Off!
This week's MoneySaver who wants advice asks...
I paid for lunch at a supermarket self-service till by scanning its payment app, so it automatically charges my credit card and awards me loyalty points. I got the usual instant notifications (from that app and my credit card app) that the payment went through - but the till said it didn't. I alerted staff who insisted I pay again and told me I'd get an automatic refund if there was a double charge. I paid again, but should I have kicked up more of a fuss?

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  • General_GrantGeneral_Grant Forumite
    3.5K Posts
    Ninth Anniversary 1,000 Posts Name Dropper
    Is that a MORAL dilemma?

    It would depend on how much I trusted the supermarket staff, which wouldn't be very highly in this case as if it went through twice they could say it was two meals you had paid for and not give a refund, certainly not automatically.
  • VfM4meplseVfM4meplse
    34.3K Posts
    I've been Money Tipped!
    I'd like to know if the refund actually materialised? And which supermarket?

    "No man is worth, crawling on the earth"- adapted from Bob Crewe and Bob Gaudio

    Hope is not a strategy :D...A child is for life, not just 18 years....Don't get me started on the NHS, because you won't win...I love chaz-ing!
  • MacMicksterMacMickster Forumite
    3.6K Posts
    Part of the Furniture 1,000 Posts
    Pay a proper assistant at a proper till with cash.

    Keep someone in a job, get a little bit of human interaction and no doubts about whether you've paid. No having to rely on fallible technology.

    "When the people fear the government there is tyranny, when the government fears the people there is liberty." - Thomas Jefferson
  • pickledonionspaceraiderpickledonionspaceraider Forumite
    2.5K Posts
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    Oh whatevs
    With love, POSR <3
  • This happened to me just before Christmas in Asda and I had bought a lot of stuff. I had no choice but to pay twice. I spoke with both asda HO and my bank, nothing either could do as it was a fault with the till! I did get a refund after two weeks. Apparently it happens often!!!&#55357;&#56900;
  • shirley999shirley999 Forumite
    1.9K Posts
    Part of the Furniture Combo Breaker
    I was chased out of Frankie and Benny’s after paying on their app and like you ended up paying twice. I ended up with a £30 goodwill gesture for the embarrassment caused and never saw the staff member involved again.
  • I paid with card and pin but the real life checkout person told me because we were too busy interacting that I'd removed my card too soon and the payment failed so I had to do it again. Sure enough when statement checked I found two identical payments. Bank said talk to shop. I had to make purpose trip to shop to talk to them as no one answering phone. They said my bank will return it automatically when they realise. Happened on a Friday eve and money not returned until following Friday am. Not happy with the way ASDA dealt with it. Did complain but just wasted more of my time. For some people it could have made them overdrawn.
  • When you put in your pin to pay for anything, the card machine gets in touch with the bank to process the payment. Sometimes the connection is lost. Card taken out too soon for instance. The money has been allocated to the retailer by the bank but the retailer's processing company has not received a valid authorisation number. The till shows the transaction as still to be paid. You then do it all again and the transaction is paid. The bank put the first lot of money into a pending account and eventually (7 -10 working days) the money drops back into the customer's account. :)
    Hope this helps people understand what goes on. Xx
  • Same happened to me recently using an on line account debit card, payment went through and got an alert on phone to say transaction completed. However the card terminal would not display completed transaction, well that’s what the assistant told me. I had to pay again, the transactions were 3 minutes apart and it took two weeks to get my refund. I should of asked for a void transaction slip at time of transaction and stood my ground. I will next time.
  • REJPREJP Forumite
    257 Posts
    Fourth Anniversary 100 Posts Name Dropper
    No, their faulty machine was to blame. I would have asked to speak with the manager, showed the approved statement on the app, and walked out. And never used their cafe again.
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