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Topcashback Questions & Answers

edited 27 October 2015 at 9:51AM in Shop but don't drop
4.7K replies 747.4K views
1465466468470471

Replies

  • TopCashBack_Company_RepresentativeTopCashBack_Company_Representative Has MSE’s permission to post for company
    2K posts
    Organisation Representatives ✭✭✭✭
    Hey guys,

    Hope you all had a nice Christmas.

    @JustAnotherSaver - please either pop us a support ticket or email us at [email protected] as we can help with that.

    @Smoore1 - I have passed on your query to the right team who can help but I will pass this forward again for you.

    @mp3pek - There's no overall delay I can assure you, over christmas things may slow down as retailers have longer returns period overall. I can assure you we'll get this moving for you asap.

    Cheers guys

    Matt
    Official Company Representative
    I am the official company representative of TopCashBack. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to [email protected] This does NOT imply any form of approval of my company or its products by MSE"
  • stemcgoostemcgoo
    125 posts
    Forumite
    Whoever the latest TCB rep is on here, it doesn’t change anything.
    Awhile ago on here I posted about non payment of Cashback. I posted about how TCB are not held to account by the FCA or any similar body for their Cashback claims and how these Cashback amounts that we as customers include as part of our ‘purchase contract’ when making a decision are then ignored depending on usually how big the claim is.
    I have stopped using TCB now because I still have two claims for Royal Caribbean cruise Cashback on hold.
    Both cruises have been booked and paid for and actually taken years ago. One claim is for August 2016 the other for January 2018.

    In one case TCB have already offered Cashback but at a lower amount than what it was meant to be so because I then responded correcting TCB calculations for the correct amount, this is still on hold. The very fact that they have offered the reduced Cashback is surely verification that the claim is valid, and my receipts and invoices can be used to calculate the correct amount but they are just squirming and wriggling to get out of paying me the correct amounts.

    Both claims have been 8 months since TCB did anything.

    No solace to me or even an excuse when TCB blame the retailer. As I’ve pointed out to TCB, my Cashback contract is with TCB not the retailer.

    My advice is avoid TCB as they are useless and do nothing to enforce larger Cashback amounts.
  • badger09badger09
    7.8K posts
    Forumite
    Ninth Anniversary 5000 Posts
    ✭✭✭✭
    mp3pek wrote: »
    I make regular purchases from eBay and AliExpress which usually become payable quite quickly. Usually within a month. Haven't had anything drop into payable for over a month now. eBay and AliExpress purchases from October are still pending. Are there delays in the system at the moment?

    Just come here to see if anyone else was experiencing delays with eBay TCB. I have 7 different purchase transactions made between 23 October and 4 November, all stuck in pending.
  • mp3pekmp3pek
    16 posts
    Forumite
    badger09 wrote: »
    Just come here to see if anyone else was experiencing delays with eBay TCB. I have 7 different purchase transactions made between 23 October and 4 November, all stuck in pending.
    I've 5 October eBay purchases and 10 November ones all still pending. :(
    Sometimes you're the statue, sometimes you're the pigeon.
  • edited 6 January at 6:54PM
    Tumi99Tumi99
    3 posts
    Forumite
    edited 6 January at 6:54PM
    Hey


    My partner and I both signed up to EE sim only deal in Nov 19 to £100 cashback and your £30 topup. These both tracked that day showing £130 but it just got paid at £35 in Dec despite us being fully compliant with the then offer of spending £20+pm and not being an upgrade but rather 2 new 18mth sim only contract (having both been out of contract with EE for some time). We raised 2 customer service tickets but all we get back is advice to check the offer rather than you doing any investigation having advised we were already compliant. What's really the point you seem to be a law unto yourselves?



    Guess I'll email on [EMAIL="mse@topcashback.co.uk"][email protected][/EMAIL] but won't hold my breath.
  • edited 7 January at 11:34PM
    Tumi99Tumi99
    3 posts
    Forumite
    edited 7 January at 11:34PM
    Seems we need to hold our breath further. Yet again I get further delay from your customers services who first gave us 3 reasons why non EE cashback may not be paid and asking has this resolved your issue. Responding no with required message yesterday means today I got 6 futher reasons why non EE cashback may not be paid totally disregarding my message so responding no again with a further message. Seems you really don't want to deal with quite valid issues. Surely time you were regulated as an industry perhaps by the lottery regulator as cashback seems to be increasingly a lottery.


    Let's be clear we both had long out of contract sim only plans with EE and we have maintained those plans and now have 2 new 18 month sim only contracts in addition so let's be clear again not upgrades which was the only reason listed as cashback not being payable.


    This forum is hardly a good place to have to pursue issues but all other avenues are being frustrated and post this as a warning to others. You need to take ownership of issues rather than just kicking a can down a road. Please remember your customers are human beings.
  • TopCashBack_Company_RepresentativeTopCashBack_Company_Representative Has MSE’s permission to post for company
    2K posts
    Organisation Representatives ✭✭✭✭
    Hi everyone,

    @stemcgoo – Thanks for sharing your views and sorry we don’t meet your standards. As with anything if you want me to check out your claims feel free to pop me a DM.

    We promise you and all our members to pay out the commission we’re paid. If this is lower than expected, we’ll pay out what we get. If we don’t get paid, we can’t pay out and it literally is just that.

    There are reasons purchases aren’t paid out and there are reasons we get paid less than expected and both of these occurrences are normally to do with other sites gaining all or some of the commission.

    Our members combined earn literally millions of pounds each year and yes some of this is the odd couple of pence transaction but we wouldn’t be close to reaching our 15th Anniversary this year, if all we did was cause our members issues when it comes to the large cashback rates. I am sorry you have had issues with some transactions and as with every member we will work as solidly we can to get you the best possible outcome.

    @badger09 - sometimes a retailer may take a little longer than they have in the past and we will always do what we can to get this resolved as soon as possible.

    @Tumi99 – I have replied to your email and have advised you to dispute this through a claim so we can go back to the tracking network who allocates the funds to us and challenge them.

    Best wishes,
    Matt
    Official Company Representative
    I am the official company representative of TopCashBack. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to [email protected] This does NOT imply any form of approval of my company or its products by MSE"
  • hyberniahybernia
    349 posts
    Forumite
    Tumi99 wrote: »
    Surely time you were regulated as an industry perhaps by the lottery regulator as cashback seems to be increasingly a lottery.

    his forum is hardly a good place to have to pursue issues but all other avenues are being frustrated and post this as a warning to others.

    You need to take ownership of issues rather than just kicking a can down a road. Please remember your customers are human beings.


    Finally, a post that actually gets to the core of the problem: how Top Cashback fails so conspicuously to 'fess up to the weakness of its own position in its advertising and marketing.

    Essentially, Top Cashback is merely an intermediary somewhere out there in Cyberspace which cannot guarantee anyone anything because it is beyond Top Cashback's power to do so.

    That's because it is just one more link in an invisible chain, the identity and existence of all the other links (affiliates etc) never being made apparent to anyone at the point of signing up to Top Cashback.

    Instead, they're left with the impression that Top Cashback is the sole party with whom they're dealing, when unbeknownst to them, their transaction, via Top Cashback, is also known to other unidentified third parties who can, at any time, and for whatever reason they appear to feel like embracing, deny Top Cashback the commission which Top Cashback thought it was getting, delay payment of cashback, and generally intrude and obstruct in ways of which the naive Top Cashback user has not the slightest inkling.

    As the poster says, Top Cashback needs to taker 'ownership' of the process -- but seeing as it can't exert any such control, it also needs to make it abundantly clear that it is in no position to consistently fulfill the expectations which it raises in its users . . . because it doesn't "own" the cashback process: it's just a bit-part player.

    Seeing as the basis of everything here is financial, it's astonishing that Top Cashback isn't subject to regulatory oversight, along with all other companies specialising in the handling of what are, after all, post-transactional rebates of a customer's own money.:(
  • Nick_CNick_C
    6.1K posts
    Forumite
    Part of the Furniture 5000 Posts Home Insurance Hacker! Cashback Cashier
    ✭✭✭✭
    The way TCB works is made very clear in their T&Cs, which you agree to when you start using the site.

    Cashback is never guaranteed, and that is outside of TCBs control.

    You are not paying anything to use TCB. You pay the same price whether you go via TCB or direct to the retailer.

    If you don't like the site, don't use it.

    If they were to be burdened by an unnecessary regulatory framework, their costs would increase and payouts would have to reduce.

    I'm extremely grateful for the £2130 I've received in the last 9 years, and not all bothered about the few transactions that have not paid out. TCB is literally money for nothing. Long may it continue.
  • hyberniahybernia
    349 posts
    Forumite
    Nick_C wrote: »
    The way TCB works is made very clear in their T&Cs, which you agree to when you start using the site.

    From the get-go, Top Cashback represents itself as being so completely in control of the cashback process that obtaining rebates of money from transactions already funded out of the user's own pocket is as easy as 1, 2, 3:

    https://www.topcashback.co.uk/

    Quote: "It’s extremely simple; we just pass on our advertising commission straight to you, as cashback. It’s the perfect way to earn easy money online."

    That's so blatant a distortion of the reality of the arcane processes that thread their way through Top Cashback's business world that it can only be deliberate.

    Far from everything being as "extremely simple" as a straightforward relationship between Top Cashback and a retailer, the situation is considerably more cluttered, though that only becomes apparent when a user is unfortunate enough to encounter long delayed cashback payments or even, none at all.

    In such circumstances, Top Cashback belatedly reveals problems with "affiliates" and God knows how many other mysterious third parties and monitoring / tracking processes with which it has to deal but whose existence it has taken pains not to divulge to a new user.

    Suddenly, Top Cashback's absolute helplessness to deliver promptly on its promises becomes the core of a delayed payment, or even non-payment, problem, and so the company's representatives have to work extra hard and oh-gosh-wow, extra piously, begging users to "please bear with us" because "we're doing our best to sort out the problem. . . though it will take time".

    Nothing in there, is there, of the "extreme simplicity" which Top Cashback misleadingly touts as being the essence of the user experience?

    The only point I can see of any validity in your post is the reference to user choice. I wholeheartedly agree. Nobody is compelled to sign up to Top Cashback, yet the amount of time some users spend on MSE complaining, you'd have thought they'd been forced to register at gunpoint.

    Even worse are others who come on saying "it's all a scam", an accusation as daft in its own way as is your own assertion about the transparency of Top Cashback's business model.

    My family used Top Cashback until it became a waste of our time and patience, and its pained bleatings about third parties who had nothing whatsoever do with us, an insult to our intelligence. So we packed it in. Simples.

    In fact, as simple as 1, 2, 3.:)
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