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Does the bank owe me compensation?

5 replies 1.6K views
Stokesy2626Stokesy2626
2 posts
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Around 18 months ago, I entered an IVA due to mounting credit card and loan debt. I was missing payments, incurring charges and interest etc I have recently been contacted by Halifax and Lloyds who have a company currently checking how they’ve dealt with accounts in the past and they’ve decided to reduce my Halifax credit card balance and Lloyd’s Credit Card balance as “even though the charges and interest was correct, they don’t feel the interest and charges applied to the account at the time was the most helpful thing to do in my circumstance”. Those weren’t the exact words but it was along those lines. I have made a complaint which has been escalated as I’ve stated that it was these charges and interest that ultimately lead me to an IVA. They have in total reduced the balances by around £4K in total which would have been quite a lot towards the minimum payments. They have written to my IVA practitioner to notify them of a balance reduction.

My question is, am I due compensation?

Replies

  • zx81zx81
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    25000 Posts Ninth Anniversary Name Dropper
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    Not beyond the compensation they have already given you, no.
  • As in the money they took off the balance plus 8%?
  • SonOfSonOf
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    1000 Posts Second Anniversary
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    and they’ve decided to reduce my Halifax credit card balance and Lloyd’s Credit Card balance as “even though the charges and interest was correct, they don’t feel the interest and charges applied to the account at the time was the most helpful thing to do in my circumstance”.
    That is a goodwill gesture and does not result in statutory interest payments.
    My question is, am I due compensation?

    No. They did nothing wrong and have no requirement to add compensation or statutory interest. Any reduction in charges is a goodwill gesture and not subject to such things.
  • -taff-taff
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    If you were ebing charged interest and fees then you were not servicing your debts as you agreed to when you took them out. This not the fault of interest or charges, it's you agreeing to borrow more money than you could comfortably pay back.
    You are not due compensation for that and were unlikely to have been pushed into an IVA on these charges and fees alone. It will have had something to do with the fact you owed more money than you could pay.
  • MoneyineptitudeMoneyineptitude
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    25000 Posts Seventh Anniversary Name Dropper Photogenic
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    Does the Bank owe me...?
    Seems apparent that, no, you still owe the Bank.. :)
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