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Parcel theft - Ali Express and Refund
edited 30 November -1 at 12:00AM in Consumer Rights
7 replies 572 views
Hi there. I don't really know what to do so I am asking for advice. I have had four parcels (worth over £40 and Christmas presents) ''delivered'' from Ali Express. I paid by debit card. I didn't receive any of them and believe that a very dodgy neighbour has stolen them. I was at work when they were apparently delivered. I didn't sign or see them. The courier's tracking states 'delivered' but it hasn't been! I've opened disputes and been refused refunds for these and have had one letter from Royal Mail stating that 2 of these were left with the dodgy neighbour who claimed no knowledge of them and told me to ask supplier for refund or put in a claim. I was refused a refund and can't claim as I have no posting details!! I have previously warned RM of leaving parcels to no avail. Please please help!