Forum Home» Ebay, Auctions, Car Boot & Jumble Sales

Royal mail item lost my item sent - Page 2

New Post Advanced Search
Important update! We have recently reviewed and updated our Forum Rules and FAQs. Please take the time to familiarise yourself with the latest version.

Royal mail item lost my item sent

46 replies 3.4K views
245

Replies

  • hubbhubb Forumite
    2.2K posts
    Tenth Anniversary 1,000 Posts Name Dropper Combo Breaker
    ✭✭✭✭
    Dasa wrote: »
    Did you upload the number to ebay when you sent it?

    No, but I have sent the buyer a tracking number so she can look it up herself as proof. She still says it wasn't delivered and has opened a dispute with me.
  • moonpennymoonpenny Forumite
    2.2K posts
    Part of the Furniture 1,000 Posts Combo Breaker
    ✭✭✭✭
    You should have put the number into ebay as soon as it was posted. I would do it straight away to cover yourself if it isn't too late
  • hubbhubb Forumite
    2.2K posts
    Tenth Anniversary 1,000 Posts Name Dropper Combo Breaker
    ✭✭✭✭
    moonpenny wrote: »
    You should have put the number into ebay as soon as it was posted. I would do it straight away to cover yourself if it isn't too late

    I think I can see the error. The person behind the desk has keyed in number 3 instead of 33 next to the "Building name or number" on the receipt. I have asked to check with that address just incase,
  • DasaDasa Forumite
    591 posts
    Ninth Anniversary 500 Posts
    ✭✭
    Its a requirement that the number is entered into ebay when it is sent and not after the estimated delivery time. It would seem that ebay will side with the buyer here. But plead ignorance and give ebay the number with proof of delivery. For such a small amount they might just refund the buyer themselves you never know.
  • DasaDasa Forumite
    591 posts
    Ninth Anniversary 500 Posts
    ✭✭
    hubb wrote: »
    I think I can see the error. The person behind the desk has keyed in number 3 instead of 33 next to the "Building name or number" on the receipt. I have asked to check with that address just incase,




    How does that affect the delivery?. The address is on the parcel. ebay will refund the buyer as your proof of postage and delivery shows the wrong address. You should of checked your receipt.
  • Important update! We have recently reviewed and updated our Forum Rules and FAQs. Please take the time to familiarise yourself with the latest version.
  • the_lunatic_is_in_my_headthe_lunatic_is_in_my_head Forumite
    3.1K posts
    Ninth Anniversary 1,000 Posts Name Dropper
    ✭✭✭✭
    Dasa wrote: »
    How does that affect the delivery?. The address is on the parcel. ebay will refund the buyer as your proof of postage and delivery shows the wrong address. You should of checked your receipt.

    eBay aren't going to see the receipt and the online track and trace just shows the delivery office with time and date.

    OP add the tracking ref to both the order and the non-receipt case.

    Your choice is to refund or let eBay decide.

    As the others have said they do want you to upload the ref before the ETA but if you call them they may close in your favour.

    If they close in the buyers favour you will get a seller unresolved mark on your account but as you now know to upload the tracking ref before the ETA you shouldn't have this problem again and the defect is not the end of the world in my view (assuming you haven't had any other cases decided against you).

    The other thing eBay may do is cover the cost themselves.
  • DasaDasa Forumite
    591 posts
    Ninth Anniversary 500 Posts
    ✭✭
    eBay aren't going to see the receipt and the online track and trace just shows the delivery office with time and date.

    OP add the tracking ref to both the order and the non-receipt case.

    Your choice is to refund or let eBay decide.

    As the others have said they do want you to upload the ref before the ETA but if you call them they may close in your favour.

    If they close in the buyers favour you will get a seller unresolved mark on your account but as you now know to upload the tracking ref before the ETA you shouldn't have this problem again and the defect is not the end of the world in my view (assuming you haven't had any other cases decided against you).

    The other thing eBay may do is cover the cost themselves.




    The Buyer has been asked to check at no 3 so the buyer will probably tell ebay it has been sent to the wrong address. I know I would.
  • hubbhubb Forumite
    2.2K posts
    Tenth Anniversary 1,000 Posts Name Dropper Combo Breaker
    ✭✭✭✭
    Dasa wrote: »
    The Buyer has been asked to check at no 3 so the buyer will probably tell ebay it has been sent to the wrong address. I know I would.

    Yes but there is no proof that the wrong label has been put on the parcel, it could be a typo error by the operative behind the counter.
  • edited 18 October 2019 at 9:37PM
    moleratmolerat Forumite
    23.6K posts
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    ✭✭✭✭✭
    edited 18 October 2019 at 9:37PM
    hubb wrote: »
    Yes but there is no proof that the wrong label has been put on the parcel, it could be a typo error by the operative behind the counter.
    The only proof you have is that you sent it to the wrong address, any Paypal / Ebay case is lost. Luckily this not a very expensive lesson.
  • hubbhubb Forumite
    2.2K posts
    Tenth Anniversary 1,000 Posts Name Dropper Combo Breaker
    ✭✭✭✭
    Well it has to be in my favour as the tracked parcel shows delivered for the correct postcode. Should I just resolve the open dispute and refund the buyer as they seem to be getting no answer from the neighbour who possibly may have had it delivered ?
Sign In or Register to comment.

Quick links

Essential Money | Who & Where are you? | Work & Benefits | Household and travel | Shopping & Freebies | About MSE | The MoneySavers Arms | Covid-19 & Coronavirus Support