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Cancelling Gym Contract

edited 30 November -1 at 1:00AM in Sports and Fitness MoneySaving
14 replies 3.7K views
YKayYKay Forumite
751 posts
edited 30 November -1 at 1:00AM in Sports and Fitness MoneySaving
I joined up to DW Fitness over the phone as to what I believe was a rolling contract (so I can cancel at any time).

I tried to call up to give my months notice and they are now telling me it was a 12 month contract I signed up too. I asked what consent I gave them and they said they sent me my contract via email.

I never received an email from them, and even if I did I certainly didn't reply to it, accepting any form of contract.

At no stage any paper work was signed by myself, or any forms being completing online etc, it was all through the phone.

Iv'e asked them to trace the phone call but I doubt I will have any luck as it was over 6 months ago.

What are my rights in regards to this?
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Replies

  • [Deleted User][Deleted User]
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    Eighth Anniversary 10,000 Posts Name Dropper Photogenic
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    YKay wrote: »
    What are my rights in regards to this?
    You have the right to discover exactly what you agreed to, not what you simply assumed you agreed to.

    If you agreed to a 12 month contract, this will be reflected in the price you paid which was likely a special deal.

    I doubt you complaining you received no E-mail contract will wash six months on.

    Why didn't you demand a copy of the contract at the start?

    In my experience, only Council run gyms have the kind of rolling contracts you describe, private gyms are well known for long contract terms...
  • edited 17 September 2019 at 8:56PM
    YKayYKay Forumite
    751 posts
    edited 17 September 2019 at 8:56PM
    If you agreed to a 12 month contract, this will be reflected in the price you paid which was likely a special deal.

    I didn't know the standard price compared to the fixed term contract price at the time, I just signed up to what I thought was a rolling monthly contract.
    Why didn't you demand a copy of the contract at the start?
    I wouldn't have with a rolling contract, as i'd expect to cancel when I want too.

    Any others opinions on this? It's my word against theirs. Nothing was signed or agreed by myself.
  • [Deleted User][Deleted User]
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    Eighth Anniversary 10,000 Posts Name Dropper Photogenic
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    YKay wrote: »
    It's my word against theirs.
    Exactly.

    However, you've paid the fees you apparently never signed your agreement to for half a year...
  • YKayYKay Forumite
    751 posts
    Exactly.

    However, you've paid the fees you apparently never signed your agreement to for half a year...

    ... As a rolling contract, of course I did?
  • DCFC79DCFC79 Forumite
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    I believe as you've paid the fees for that long its accepted that your happy with the contract.

    Why not just make use of the contract.
  • susanbraintreesusanbraintree Forumite
    9 posts
    MoneySaving Newbie
    I much prefer to PAYG when it comes to gyms. Even though it isn't cheap (£7.50 at my local centre) I do find that get more out of each session compared to when I was flogging £44/month, forcing myself to go when I didn't feel that motivated.
  • Nic246Nic246 Forumite
    20 posts
    I think if you've been paying it for that long, they would argue that you were happy with the contract sorry!
  • You could say that you weren't told that it was a contract. But I think they would argue that you did know and you should have said earlier. You could ask them to prove that you signed the paperwork and if they are able to produce the paperwork where you were informed. You could say that you haven't got the service that you signed up for, that the facilities are not as good as what they were. The classes are fully booked so you can't access the service that you are paying for.
    I doubt that they will let you leave the contract if they can prove that you signed up for a contract membership.
  • Did you have any luck cancelling it? My sister is wanting to cancel hers and I was just wondering what they said to you about the contract.
  • DCFC79DCFC79 Forumite
    38.8K posts
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    Did you have any luck cancelling it? My sister is wanting to cancel hers and I was just wondering what they said to you about the contract.


    Who are you referring too Harry ?
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