We are booked on a Carnival Cruise at Christmas through Thomas Cook. When they initially went bust, Carnival contacted us both in person and via email to state that as our booking was paid in full, our booking remains valid and I was able to check in and print boarding passes etc.
Received a call today from Carnival saying that after further review, we still owe them for the cruise as they never received any money from TC. They say we have 10 days to pay or the booking will be cancelled.
I know I can claim back but with refunds taking 60 days, its a lot of money to find right now.
Do I have a leg to stand on here? The fact that they reassured us multiple times and in writing? Or am I just gonna have to pay it if I want to keep the booking?