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Hotel booked through expedia. On arrival find its through thomas cook and unpaid help!

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Hotel booked through expedia. On arrival find its through thomas cook and unpaid help!

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SG27SG27 Forumite
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My parents booked a hotel through expedia which apparently was actually a thomas cook hotel somehow.

They arrived today, and have discovered they have no booking as it was unpaid by expedia/thomas cook. They are desperately trying to sort somewhere to stay tonight!

Surely expedia should have informed them of this?

Can anyone give advice on what to do now? Pay a hotel and try and reclaim?

Thanks

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