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Lloyds Choice Rewards - certain retailers vouchers taken away

edited 30 November -1 at 1:00AM in Credit Cards
42 replies 10.5K views
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  • edited 13 September 2019 at 4:22PM
    kostaslskostasls Forumite
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    edited 13 September 2019 at 4:22PM
    Same here, this morning my Choice Rewards account was replaced by a Platinum Mastercard.


    No new card arrived, I cannot access my previous statement which was produced only a couple of days ago and I cannot login to Rewards website to see past points and spend them!


    Update: I can now see the old statements. I will call Loyds for the reward points.
  • nick74nick74 Forumite
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    kostasls wrote: »
    Same here, this morning my Choice Rewards account was replaced by a Platinum Mastercard.


    No need card arrived, I cannot access my previous statement which was produced only a couple of days ago and I cannot login to Rewards website to see past points and spend them!

    If I click on the 'PDF Statements' tab I can still view all of my Choice Rewards statements back to January 2016.

    Lloyds did say that although the Choice Rewards webpages would close it would still be possible to claim any remaining reward points after that by phoning them.
  • 20aday20aday Forumite
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    My next statement is due on/around the 26th of this month but as of this morning it’s still showing my Choice Rewards account.

    Letter from them was dated 6th August so assuming it will change within the next couple of weeks.
    It's not your credit score that counts, it's your credit history. Any replies are my own personal opinion and not a representation of my employer.
  • 2e0arr2e0arr Forumite
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    radoslaff wrote: »
    Well, Aqua Reward gives 0.5% cash back if I'm not mistaken.


    John Lewis card gives vouchers to you for 0.5% on non john lewis / waitrose purchases and 1% on john lewis / waitrose purchases.
  • 20aday20aday Forumite
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    Update on my own “conversion”: instead of changing me to a Platinum MasterCard instead they are closing the account within two months’ from the date of the letter because of the way I use my account.

    Not a problem as I have cards elsewhere but will be glad when it’s paid off.
    It's not your credit score that counts, it's your credit history. Any replies are my own personal opinion and not a representation of my employer.
  • radoslaffradoslaff Forumite
    165 posts
    Looks like Natwest Reward CC gives 1% cash back on supermarket spend and 0.5% on anything else which is effectively more than the 0.5% the new Lloyds Platinum Mastercard offers. It also offers no foreign transaction fees. I'm just wondering why is this card not included in the Best Card section of MSE.
    The journey of a thousand miles begins with one step.
  • nick74nick74 Forumite
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    radoslaff wrote: »
    Looks like Natwest Reward CC gives 1% cash back on supermarket spend and 0.5% on anything else which is effectively more than the 0.5% the new Lloyds Platinum Mastercard offers. It also offers no foreign transaction fees. I'm just wondering why is this card not included in the Best Card section of MSE.

    The Natwest card does have a £24 annual fee (unless you have a reward current account), whereas Lloyds fee is zero, so you would need to spend £4800 pa in supermarkets with the Natwest card to break even on the extra 0.5% cashback.
  • radoslaffradoslaff Forumite
    165 posts
    nick74 wrote: »
    The Natwest card does have a £24 annual fee (unless you have a reward current account), whereas Lloyds fee is zero, so you would need to spend £4800 pa in supermarkets with the Natwest card to break even on the extra 0.5% cashback.


    This is a very good point. I hadn't seen it from this perspective. Maybe because I have the reward current account anyway, which practically pays for itself with all the utilities and phone bills.
    The journey of a thousand miles begins with one step.
  • Sun-Is-FunSun-Is-Fun Forumite
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    So how do you claim the reward points that were owing? Can't do it online anymore as its changed to a platinum mastercard?
  • nick74nick74 Forumite
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    mjfp509 wrote: »
    So how do you claim the reward points that were owing? Can't do it online anymore as its changed to a platinum mastercard?

    You need to phone Lloyds to turn the points into vouchers. After two months any unused points automatically get converted into cashback.
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