Completed on my first house a few weeks ago (without a water meter), and set up my account with the water company last week, giving them all my details and the date I moved in. Today I've received the first bill and notification that it's going to be £72 a month. This was quite a lot more than I was expecting so called them up, and they explained they bill yearly every March, so I owe them a full year's bill (£360), even though I only just moved in, and this will be taken in 5 instalments of £72.
I've never heard of anything like this before, and can't find anything about it through googling either (just plenty of mention of Welsh Water being generally very expensive). So I guess this question is for anyone else that's stuck with Welsh Water and has bought a new home, without previously being a Welsh Water customer. Is it normal?
The page on their website regarding unmetered bills says the following:
When will you receive your bill?
We will send your unmeasured bill once a year between February and March. This is for charges from 1st April to the following 31st March (like your council tax bill).
When do you need to pay your bill?
As an unmeasured customer, you may pay your bill:
Option 1 - In full by 1st April and receive a 1.5% discount off your charges. You may use our online payment service to pay by debit or credit card.
Option 2 - In two instalments by 1st April and 1st October.
Option 3 - In ten monthly instalments between April and the following January
(like your council tax payments).
Option 4 - In fortnightly or weekly instalments.
Did you know...
If you move out of an unmeasured property before 31st March and your bill was paid in full, any over payment will be refunded or transferred to your new address, so you will not lose out.