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Resolver.co.uk leaking personal data - Data protection warning!

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Resolver.co.uk leaking personal data - Data protection warning!

edited 30 November -1 at 1:00AM in Consumer Rights
2 replies 356 views
A_B_CA_B_C Forumite
5 posts
edited 30 November -1 at 1:00AM in Consumer Rights
When making a complaint using resolver, it passes the "User account email" to the company your dealing with which is your resolver login email address. The login address is part of your credentials so is also a security risk.
It seems pointless having the Unique case @email.resolver.co.uk address if resolver are also giving your login address away, they may as well use one email address and filter on case reference.
T&C give resolver the right to do this but EU GDPR may say otherwise.

Replies

  • hollydayshollydays Forumite
    19.8K posts
    Part of the Furniture 10,000 Posts Name Dropper
    ✭✭✭✭✭
    "We will disclose the information you provide (including personal information), to the company / organisation that will deal with your complaint. We may also pass this information to the associated regulator / ombudsman."

    Terms and conditions
  • EctophileEctophile Forumite
    4.4K posts
    Eighth Anniversary 1,000 Posts Name Dropper
    ✭✭✭✭
    If you don't agree to their Terms and Conditions, then don't use their service.
    If it sticks, force it.
    If it breaks, well it wasn't working right anyway.
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