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GE Money PPI request

edited 30 November -1 at 1:00AM in Reclaim PPI & Other Insurance
3 replies 485 views
imagnuimagnu Forumite
2 posts
edited 30 November -1 at 1:00AM in Reclaim PPI & Other Insurance
Hello, I’m new here although I have been an onlooker for a long time.
I too am doing the PPI checks having found some old statements when clearing out.

Yorkshire Bank – no problem, they checked back to 1995 and found several PPI’s, just have to send them up to date ID & address info as I have moved to a different area. Once they receive the ID etc they will apparently open a complaint on my behalf and any PPI owed to me will be repaid.

I am however hitting a brick wall with GE Money Home Lending.
I found a Loan Agreement retrospective statement from 12 April 2007 – 9 Jan 2009 with opening balance and length of agreement – plus a copy of the CHAPS Authority dated 11/12/2008 when the loan balance was paid in full.

I called the number they gave for PPI claims on their website, the guy I spoke to said he could not find any record but if I sent copies of the documents via the email on their web page he was sure they would be able to find the information required.

I sent scanned copies of the statement, the Chaps Authority and full details of my present & current address.

GE Money have replied via email thus:

Thank you for your recent correspondence.
With the documentation you have provided, we are not able to identify a GE Money account for you. In line with the Data Protection Act, the records relating to your account may have been securely destroyed if the loan was closed more than six years ago.
I don’t know what, if anything, I can do next, I have no other paperwork except for the statement and Chaps receipt which I already sent them.

Can anyone advise if there is a next step or have I hit a brick wall?.
Thank you for reading.
Imagnu :)


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