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Martin Lewis
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Original bank statement

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Original bank statement

edited 30 November -1 at 1:00AM in Reclaim PPI & Other Insurance
5 replies 1K views
Ferox333Ferox333 Forumite
5 posts
edited 30 November -1 at 1:00AM in Reclaim PPI & Other Insurance
Hi

Tesco bank informed me that they could not pay my refund into my bank because the bank statement I sent them was printed off from my internet banking account. They asked me to get an original statement or get the printed copy stamped. Apparently HSBC won’t stamp statements so I’ve ordered duplicates from the bank.

My question is, will these duplicates be accepted as originals or will I have the same problem again not being accepted. I’m not sure of the differences between duplicates from the bank and statements printed from internet banking.

Thanks

Replies

  • BermoniaBermonia Forumite
    977 posts
    500 Posts
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    They will be fine... if Tesco doesn’t accept them advise that they are creating unreasonable barriers and submit a complaint on thy basis.
  • SonOfSonOf Forumite
    2.6K posts
    1,000 Posts Second Anniversary
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    Tesco bank informed me that they could not pay my refund into my bank because the bank statement I sent them was printed off from my internet banking account. They asked me to get an original statement or get the printed copy stamped. Apparently HSBC won’t stamp statements so I’ve ordered duplicates from the bank.

    Most places will not accept screen prints. However, most banks allow you to download a proper statement in pdf form which you can then print. Do HSBC do that?
  • Ferox333Ferox333 Forumite
    5 posts
    Yes I downloaded and printed off a pdf but apparently that isn’t good enough. I have requested a statement from my bank and will send that. Will see what happens next.
  • AnotherJoeAnotherJoe Forumite
    19.3K posts
    10,000 Posts Fifth Anniversary Name Dropper Photogenic
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    A year or two ago it seemed as if I needed originals because the organisation I was dealing with said that ones printed at home were unacceptable.
    So I requested Barclays to print me a set.
    What arrived in the post was printouts on ordinary white copier paper rather than the blue headed paper that my Barclays Bank statements used to arrive on. :mad:
    Luckily they turned out not to be needed. But I hope HSBC load up the right paper for you..
  • Ferox333Ferox333 Forumite
    5 posts
    I got a letter from Tesco today saying that they would accept a council tax letter so I’ve sent that instead. It has both my and my partners name on the letter but I’m assuming that wouldn’t matter.
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