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Interparcel Courier threatening Court Action

edited 30 November -1 at 1:00AM in Consumer Rights
38 replies 2.3K views
24

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  • Item actual weight 10 kgs just checked emails received from Collection point .
  • Aylesbury_DuckAylesbury_Duck Forumite
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    As this is clearly a business transaction, just get your "legal department" to deal with it. You have no consumer rights, you have rights under the business contract.
  • snilloct1957snilloct1957 Forumite
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    You have done all that a reasonable person could do to resolve this matter. Wait for them to give you a reasonable reply and take it from there.
  • soolinsoolin Forumite, Board Guide
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    Size different : yes that`s the point its much difference Declared as 80 x 60 x 53 cm but was actually 182 x 71 x 54 cm ( Lolz I didnt booked the pallet its just medium size parcel )
    Weight approx 18 kgs -

    You mention your team so as above I am assuming this is a business transaction, if so I would be very careful. The bit I quoted above, can you elaborate on this ? You mention a box, then later mention a pallet - so what exactly arrived?

    If your sender strapped this to a pallet then then whole thing needed to be measured and declared, even the size of the box you have seems to exceed a medium parcel- add a pallet to that and you are in quite serious size territory.

    On the ebay forums we do have a number of threads about couriers charging extra for small differences, sometimes it is just the difference between a medium parcel of say 65 cms and an actual parcel of 60, sometimes it is on volumatic weight and size. Mostly the couriers don't chase for too long as the money involved is quite small and chasing a private individual for a few pounds is not worth it. However, depending on the situation here I would act with caution, and again as above, consider legal advice.

    Also which courier did you choose? Interparcel offer you options but each courier offered has different rules re size and volume which they expect you to check before you confirm.
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I volunteer to help get your forum questions answered and keep the forum running smoothly. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to [email protected] (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
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  • It was booked as private collection not as under my business name as its small part.
    Its Box not Pallet and came up in BOX .....I just gave as example to them that this is price of pallet collection no a box of 10-20kgs.

    Yes being sensible I gave them information / evidence which I am not supposed to do as advised by above to ask for picture evidences first.

    Now, if you read their last reply now they asking for the Height ....What should I do ? I already have entertain them enough and they are not providing a single proof.
    Thank you and apology if any confusion.
  • Its private individual .
    Courier was UPS from Interparcel
  • soolinsoolin Forumite, Board Guide
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    Currently the member of our team who received the parcel initially is on holiday. On his return we will try our best to find the height of the parcel as requested in your previous email.

    Although you used a private account this is clearly a business transaction and I think you will struggle to argue otherwise.
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I volunteer to help get your forum questions answered and keep the forum running smoothly. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to [email protected] (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
    New to Forum? Guide
  • custardycustardy Forumite
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    Size different : yes that`s the point its much difference Declared as 80 x 60 x 53 cm but was actually 182 x 71 x 54 cm ( Lolz I didnt booked the pallet its just medium size parcel )
    Weight approx 18 kgs -
    :

    So you are saying they are correct in the sizes they are disputing?
  • photomephotome Forumite
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    I am confused
  • sherambersheramber Forumite
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    Declared as 80 x 60 x 53 cm but was actually 182 x 71 x 54 cm

    So, was declared wrong and extra charge is due?
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