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Appeals from bank decisions

edited 30 November -1 at 1:00AM in Reclaim Bank & Credit Card Charges
4 replies 1.6K views
martka83martka83 Forumite
3 posts
edited 30 November -1 at 1:00AM in Reclaim Bank & Credit Card Charges
Hi
I applied through Resolver to claim my bank charges back which was successfully received. I got a refund but only a part of the charges, and I would want to appeal to try to get the full amount back.
Do you think it is possible, and how should i do it: directly with the bank or go straight to Ombudsman?
Appreciate all suggestions
Thank you

Replies

  • SonOfSonOf Forumite
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    I got a refund but only a part of the charges, and I would want to appeal to try to get the full amount back.

    On what basis are you trying to get the full amount back?
    Do you think it is possible, and how should i do it: directly with the bank or go straight to Ombudsman?

    The FOS no longer take on complaints about "unfair" bank charges. So, it really depends on what you are trying to achieve. We need more info.
  • martka83martka83 Forumite
    3 posts
    Im trying to get majority of the charges back, as they never told me exactly what those charges are for, they now minuses the “overdraft benefits received”: i must say I'm well surprised as i barely ever used it. So i don’t understand it.
  • SonOfSonOf Forumite
    2.6K posts
    1,000 Posts Second Anniversary
    ✭✭✭✭
    martka83 wrote: »
    Im trying to get majority of the charges back, as they never told me exactly what those charges are for, they now minuses the “overdraft benefits received”: i must say I'm well surprised as i barely ever used it. So i don’t understand it.

    That is not a valid reason for complaint and would ultimately fail at the FOS. Banks publish their tariff. They explain what the charges are for.
  • Aa ok. Just wanted to make sure. Thank you.
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