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vodafone changing from PAYM to PAYG issues

edited 30 November -1 at 1:00AM in Mobiles
6 replies 1.1K views
andrewf75andrewf75 Forumite
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edited 30 November -1 at 1:00AM in Mobiles
Anyone else had similar problems?

I made this switch to take effect at the start of this month and have had no end of problems. First they just cancelled my PAYM contract so I was without a phone for a day. Now I find that they deactivated my PAYG account a day after starting it so while I've assumed I'm on PAYG I'm actually still on PAYM racking up a big bill because of extra data that is in my PAYG bundle but not on my contract!

So now I've had to go through the whole switch again, which hopefully will happen tomorrow - although I'm not holding my breath!

Its taken me hours of time and have spoken to 10+ advisors over the course of the last month. Unbelievably bad service, which just makes me feel I've done the right thing by not having a contract.



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