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EON Smart Meters

edited 30 November -1 at 1:00AM in Energy
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  • E.ON_Company_Representative:_MalcE.ON_Company_Representative:_Malc Organisation Representatives - Private Messages may not be monitored
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    scones wrote: »
    Obscure question, but is anybody aware of the dimensions of the smart gas meters currently being installed by E.on? Specifically, what is the distance from the pipe centres to the very frontmost part of the meter?

    My conventional mechanical gas meter is in its own small cupboard that wouldn't accommodate a fatter meter, so it'd be interesting to know if a smart meter is likely to fit before I give up time for an appointment.

    (I ask as Seven Trent have just changed my water meter for one that sticks out about 10cm further and means I now need the bathroom panelling to be shifted. Such is progress!)

    Thanks!


    Hello scones and this varies depending on the make of smart gas meter installed.

    For instance, we're currently fitting a lot of Landis and Gyr SMETS2 gas meters. These are 130mm wide, 140mm high and 120mm deep.

    If you do make an appointment, I'd ask our smart meter specialist to confirm the dimensions of the meter we propose installing. If, as I suspect, it's Landis and Gyr, it'll be as per the above.

    Sorry I can't be more definite scones.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to [email protected] This does NOT imply any form of approval of my company or its products by MSE"
  • E.ON_Company_Representative:_MalcE.ON_Company_Representative:_Malc Organisation Representatives - Private Messages may not be monitored
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    Ignite wrote: »
    Ok, so I've just joined EON. I went onto the get a smart meter page and filled in my details. As I'm not on a dual fuel tariff it says that I can't have a smart meter. Is this correct as I'm sure that EON would love to fit a smart electric meter in my home.

    Also, do EON do Saturday appointments for smart meter installs?

    Thanks


    Hello Ignite and thanks for joining us and for your interest in smart meters.

    I'm sorry we can't install them at the moment. It won't be the tariff that's the problem. We're still having issues in certain areas with things like the type of property, strength of the mobile phone signal or current metering set-up. To find out the specific reason, please talk to our smart meter specialists. They'll explain the difficulty and give you an idea of when the issue will be sorted.

    We definitely have Saturday appointments available in two timeslots. These are 8am to 12pm and 12pm to 4pm.

    Sorry again we're unable to install smart meters at this time Ignite.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to [email protected] This does NOT imply any form of approval of my company or its products by MSE"
  • E.ON_Company_Representative:_MalcE.ON_Company_Representative:_Malc Organisation Representatives - Private Messages may not be monitored
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    AndyCF wrote: »
    You can have a Smart elect and not worry about gas. I'm not on dual fuel and I have a Smart elec and the gas is (in theory at least) with them too. The reason being I wanted to keep my legacy type gas meter for now (its complicated to explain and boring)

    I'm not sure on the Saturday appointments, a rep will be able to answer that I'm sure.


    That's right AndyCF. At the moment, we're not able to replace a classic gas meter with a smart gas meter where there's an existing smart electricity meter. This is something else we're looking to change.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to [email protected] This does NOT imply any form of approval of my company or its products by MSE"
  • Highland76Highland76 Forumite
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    @Malc
    One of your agents told me this morning that a customer can only request smart meter installation from E.ON after they have been with E.ON for at least 30 days, can you confirm this? I was hoping to request smart meters immediately after my supply went live next Tue 23/7 but It seems I may have to wait 30 days :(
  • E.ON_Company_Representative:_MalcE.ON_Company_Representative:_Malc Organisation Representatives - Private Messages may not be monitored
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    Highland76 wrote: »
    @Malc
    One of your agents told me this morning that a customer can only request smart meter installation from E.ON after they have been with E.ON for at least 30 days, can you confirm this? I was hoping to request smart meters immediately after my supply went live next Tue 23/7 but It seems I may have to wait 30 days :(


    Hello Highland76 and I think I know where our advisor was coming from.

    As I explained in my reply to your question in the E.ON Feedback thread, there's a delay between the date we start supplying your energy and when the account is fully up and running. This is whilst information is transferred between us, your old supplier and industry third parties. This can be up to 32 working days.

    Booking any sort of metering appointment whilst this data transfer is going on could lead to issues down the line. It's best to wait until all is through before booking an appointment.

    Once your account is live, smart meter appointments can be booked online through our website.

    Hope this explains Highland76. Let me know if you need any more details as happy to help.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to [email protected] This does NOT imply any form of approval of my company or its products by MSE"
  • edited 18 July 2019 at 10:18PM
    anniecaveanniecave Forumite
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    edited 18 July 2019 at 10:18PM
    Highland76-

    I helped a friend do an energy supply transfer (gas and electric) to Eon which went through earlier this month (8th July). She had an email earlier this week from Eon saying it was a condition of her new tariff that she should have smart meters installed (this was news to me, and I went through all the online switch process with her!) and she should expect a call soon.

    So that was only 7 days into the new supply with Eon, so I would imagine depending on how quick your previous supplier is to validate your meter readings, you may be lucky and get offered smart meters fairly quickly. It will of course be totally dependent on availability of appointments in your area.
    Indecision is the key to flexibility :)
  • sconesscones Forumite
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    Hello scones and this varies depending on the make of smart gas meter installed...


    Thanks Malc, it gives me an idea at least and I appreciate your finding out for me. Very helpful.
  • Gerry1Gerry1 Forumite
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    anniecave wrote: »
    She had an email earlier this week from Eon saying it was a condition of her new tariff that she should have smart meters installed
    Which tariff is this? I think you'll find the Ts & Cs state that you merely agree to be contacted about having a smart meter, not that it's mandatory.
  • Highland76Highland76 Forumite
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    anniecave wrote: »
    Highland76-

    I helped a friend do an energy supply transfer (gas and electric) to Eon which went through earlier this month (8th July). She had an email earlier this week from Eon saying it was a condition of her new tariff that she should have smart meters installed (this was news to me, and I went through all the online switch process with her!) and she should expect a call soon.

    So that was only 7 days into the new supply with Eon, so I would imagine depending on how quick your previous supplier is to validate your meter readings, you may be lucky and get offered smart meters fairly quickly. It will of course be totally dependent on availability of appointments in your area.

    Thanks anniecave, I will get in touch with E.ON smart metering team a week or two after my switch is completed :)
  • C.C.C.C. Forumite
    30 posts
    My mum had smart meters fitted by E-on last October. They made life a lot easier, as she struggled to read the old ones herself, and no longer had to do anything.

    Fast forward to June, when her contract ended and we changed her supplier.
    As expected, her meters are now dumb - we had been led to believe that they might have been updated (remotely) by then, but they hadn't.

    There is absolutely no way she can attempt to read the gas meter herself.
    In all that time, she had never tried to use the in-house display to get meter readings, so while visiting her last week (can't go often due to distance), I took readings from there.

    The problem is, when I got home and compared the gas reading with past ones that I have kept a record of, it was obvious that something doesnt match - six weeks ago, the gas meter reading had been 001196, but the monitor is currently showing a reading of 014185!

    Is it possible that the monitor is showing kw/h rather than m3?
    I've done some quick calculations to try to test this theory, but my results are not coming out quite as close as I would have liked, but i might be doing it wrong.

    As i said, there's no way my mum can check the actual meter reading to compare with the in-house monitor figure, and there's no one else she can ask either.

    So, E-on, as this monitor is your piece of equipment, any suggestions what's going on, or whether i might be on the right lines with the kw/h theory?
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