Car Hire company charged us for insurance when we already had paid for it
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We booked and paid for car hire through a broker (DoYouSpain) and paid for their full insurance package so that we would not have to pay again or leave the hefty credit card fee when we collected the car. When we collected the car we were asked for a credit card this was the only time they spoke to us as their English was very limited - we were told so it was held but no money to be taken - we get home and find money was taken . we have contacted them and they say we signed to agree to an extra insurance being taken. We explained we did not as there was no mention of an insurance as we showed them the certificate already purchased from their broker and the only thing we signed was for the car, they have now stopped replying - what can we do? Surely this is theft?
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Money was taken for what? Did you sign to agree purchase of their extra insurance, or not?
The car hire industry works like this (sadly) so they can offer low headline rates.
Who is the hire firm, Goldcar?
We could not read the paperwork they gave us either as they only gave it to us in Spanish so yes I assume we were scammed but how do we go about getting the money back - is a chargeback our best and only option?
If you signed the paperwork it will be difficult to get the money back. The onus is on you to understand what you are signing.
You could have translated with a smartphone well enough to understand that insurance was being offered.
You'll have to chalk this one up to experience I'm afraid.
No. They were not scammed. They simply assumed that they would not have to leave a deposit. So when they refused to pay a deposit, the option was full insurance from the car hirer or no car.
Sorry, but this is nonsense. It's all down to the OP not taking note of the T&C of the policy they purchased from DoYouSpain.
Regardless of this fact I am sure they added the insurance by the sounds of your post. If you signed for the charges you’ll be hard pressed to reclaim these