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Barclaycard Platinun

edited 30 November -1 at 1:00AM in Credit Cards
4 replies 538 views
lona43lona43 Forumite
41 posts
edited 30 November -1 at 1:00AM in Credit Cards
I understand your problem. Both my husband and I have Barclay Cards. My card gives reward points and hubby's is a Platinum Card which I assumed would have better rewards than mine.
When I saw Martin on This Morning recommending the new Platinum Plus card with cash back I contacted Barclaycard by phone and asked for both cards to be updated to the new card. I was told this could not be done as it is not available to anyone who already have a Barclay Card.
I also found out from the customer service agent that the Platinum Card gives no rewards whatsoever. They upgraded hubby's card to the reward card but I will be seeking a new credit card as I feel Barclay have not been honest with their customers.

Replies

  • [Deleted User][Deleted User]
    0 posts
    MoneySaving Newbie
    lona43 wrote: »
    I understand your problem. Both my husband and I have Barclay Cards. My card gives reward points and hubby's is a Platinum Card which I assumed would have better rewards than mine.
    When I saw Martin on This Morning recommending the new Platinum Plus card with cash back I contacted Barclaycard by phone and asked for both cards to be updated to the new card. I was told this could not be done as it is not available to anyone who already have a Barclay Card.
    I also found out from the customer service agent that the Platinum Card gives no rewards whatsoever. They upgraded hubby's card to the reward card but I will be seeking a new credit card as I feel Barclay have not been honest with their customers.


    How have they been dishonest?

    Platinum cards have never offered rewards - they offer better purchase and BT rates.

    Only the Freedom Rewards card has reward points and the new Platinum Plus Cashback card provides cashback but only until a set date - it’s not a permanent offering.

    It’s clear on Barclays website (and other literature) you can only hold one Barclaycard and can only reapply after 6 months of closing a previous card.
  • NoodleDoodleManNoodleDoodleMan Forumite
    1.6K posts
    1,000 Posts Fourth Anniversary Name Dropper
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    Platinum cards have never offered rewards
    Ours does - I'm the additional cardholder on 'er indoors account.

    https://www.barclaycard.co.uk/personal/credit-cards/platinum-cashback-plus
  • [Deleted User][Deleted User]
    0 posts
    MoneySaving Newbie
    I put that in my reply
  • edited 20 May 2019 at 3:33PM
    NoodleDoodleManNoodleDoodleMan Forumite
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    edited 20 May 2019 at 3:33PM
    It was the "never" reference that rattled my cage.

    Apologies.
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