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hoist Portfoilio

edited 30 November -1 at 1:00AM in Credit File & Ratings
15 replies 1K views
JanjelJanjel Forumite
93 posts
edited 30 November -1 at 1:00AM in Credit File & Ratings
Hi

hoist portfolio have put a default on my credit report for a debt they bought from a credit card company i was in a debt management plan with - my plan ended well over a year ago. I have requested via Equifax and resolver for details how they feel this money is owed too them and they keep telling Equifax and credit services association that they are requesting information from credit card company. This has been going on from August last year and they are still apparently waiting for the information - is there any other regulatory body i can report them to as they are affecting my credit rating badly with this default to the extent it is affecting mortgage application - please help

Thank you
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Replies

  • Willing2LearnWilling2Learn Forumite
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    Are you disputing the debt?
    I work within the voluntary sector, supporting vulnerable people to rebuild their lives.

    I love my job

    :smiley:
  • [Deleted User][Deleted User]
    0 posts
    MoneySaving Newbie
    If you were on a DMP then the account would still likely be defaulted.

    Are you saying the money is paid off?
  • Ben8282Ben8282
    4.8K posts
    Newshound!
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    A debt can only be defaulted once.
    Presumably the original account that you finished repaying last year is still shown on your credit files?
  • JanjelJanjel Forumite
    93 posts
    As far as i am concerned the debt was paid off in DMP - the amounts owed when i entered and the amounts the DMP company got from credit card company were the same - the thing is the credit card company never made any attempt to contact me about any extra charges or anything they might have put on so i do not know where the so called outstanding balance is from?
  • [Deleted User][Deleted User]
    0 posts
    MoneySaving Newbie
    Have you contacted them and asked?
  • JanjelJanjel Forumite
    93 posts
    i have contacted them direct by email, via resolver and equifax - they just keep saying to all of us that they are waiting for information from company they bought debt off - this has been going on for over 8 months - surely they would have had information before now - it does not take that long to get information
  • zx81zx81 Forumite
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    Janjel wrote: »
    i have contacted them direct by email, via resolver and equifax - they just keep saying to all of us that they are waiting for information from company they bought debt off

    All of you? How many people and debts are involved here?

    A credit card debt can only be in one person's name. Is there a misunderstanding about what's being asked for?
  • JanjelJanjel Forumite
    93 posts
    It is still the one company who bought the so called debt of a credit card company I paid off through DMP. But they have been contacted be me directly and I have also reported this to equifax and resolved who each contacted them also
  • sourcratessourcrates Forumite, Board Guide
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    Janjel wrote: »
    It is still the one company who bought the so called debt of a credit card company I paid off through DMP. But they have been contacted be me directly and I have also reported this to equifax and resolved who each contacted them also


    The correct way to challange this is to send Hoist the "provit letter" this asks them to prove their claim against you.


    They should then respond with details of the debt, if you still dispute the debt, then you write back and tell them so, providing your evidence to back up your case, you may discover a balance was still outstanding, in which case that will need dealing with.


    The last thing you do, if you don`t indeed owe anything, is ask Hoist to remove all such detail from your credit file, any problems with doing that, contact the ICO who can help you.


    The credit reference agencies only act on information given to them by the creditors, so asking them to remove data that has yet to be proved either correct or incorrect, is pointless.
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  • JanjelJanjel Forumite
    93 posts
    Thank you for this reply, I will send a provit via email as want to keep track of the correspondence. Can I ask what ICO stands for please.
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