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Random cheque from Eon

edited 30 November -1 at 1:00AM in Energy
5 replies 903 views
VintageBelleVintageBelle Forumite
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edited 30 November -1 at 1:00AM in Energy
Hello


Yesterday Eon sent me a cheque for £70 apologising for an issue and saying the cheque was for an agreed amount but I have no idea what it's for. Is this something across the board for all customers?


We did have to call them out a couple of months ago regarding the gas meter as they may need to replace but this is ongoing as they need to come back due to not being able to reach it (long story not their fault) so I'm pretty sure it's nothing to do with that.


I'm baffled.


Cheers


Anna

Replies

  • edited 17 May 2019 at 2:19PM
    Matty36Matty36 Forumite
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    edited 17 May 2019 at 2:19PM
    Theres no way we can know. You need to call or email them to clarify what it is for.

    Just don't spend it in case it was sent in error and they ask for it back.

    Could it have been credit on your account? Log in and see if you see anything there
  • brewerdavebrewerdave Forumite
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    Did they miss appointments to sort out your metering issue? Compo for those.

    I'd be inclined to bank it - but just make sure you have enough slack in your bank account if they later ask for it back.
  • jaybeetoojaybeetoo Forumite
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    brewerdave wrote: »
    Did they miss appointments to sort out your metering issue? Compo for those.

    I'd be inclined to bank it - but just make sure you have enough slack in your bank account if they later ask for it back.

    The OP should not bank it until they know what it is for. Banking it could mean acceptance of full and final settlement.
  • greyteam1959greyteam1959 Forumite
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    The obvious answer is to contact Eon is it not ???
  • E.ON_Company_Representative:_MalcE.ON_Company_Representative:_Malc Organisation Representatives - Private Messages may not be monitored
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    Hello


    Yesterday Eon sent me a cheque for £70 apologising for an issue and saying the cheque was for an agreed amount but I have no idea what it's for. Is this something across the board for all customers?


    We did have to call them out a couple of months ago regarding the gas meter as they may need to replace but this is ongoing as they need to come back due to not being able to reach it (long story not their fault) so I'm pretty sure it's nothing to do with that.


    I'm baffled.


    Cheers


    Anna

    Hello Anna and sorry for the late reply.

    If you haven't already, please contact us and we'll be happy to explain what the cheque is for. Drop an email to the address in my Profile with your account details if you prefer and I'll take a look.

    Thanks Anna.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to [email protected] This does NOT imply any form of approval of my company or its products by MSE"
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